Firstcom Blog

Media contact: Tony Robinson

Tel: +44 (0) 333 023 7060

Can your business afford to miss a call?

What can you do to make sure that you never miss a call again?  Unified communications solutions come with a range of features that ensure …

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Connect on the move with Mobile Softphone applications

A mobile softphone application is a convenient way of maintaining business continuity and staying connected on the go. The mobile device becomes an extension of …

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What is a softphone and why should your business use one? 

You may have heard the term “softphone” as one of the features of a VoIP or unified communications solution, but what does it mean? A …

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Is your phone system ready for Christmas?

As Christmas approaches and your thoughts are of sharing time with your family and enjoying some well-earned rest and merriment, there is one thing not …

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4 Reasons for using Call Recording

In the past decade we have seen an increasing need for businesses and contact centres to improve customer service and satisfaction. Call recording is a …

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Do I need a leased line for my business?

Six questions to see if you need a leased line for your business  We’re all familiar with what it’s like to use a standard Internet …

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Unified Communications vs VoIP– what’s the difference?

It’s unlikely you’ll have a conversation about business communications without coming across the terms Unified Communications and VoIP. Voice over Internet Protocol (VoIP) started to gain traction as a tool …

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How do you decide which agent answers which call in your contact centre? 

In an ideal world your customers would never be put on hold and the agent who answers their call has the right skills and knowledge …

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Are IVRs annoying?

We’ve all be frustrated about dialling into a company and hearing “Press Button 1 for this and press button 2 for that.” By the time …

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At the Contact Centre

11 Reasons your SME needs a Cloud Based Contact Centre

As a small or medium-sized business, you may think of a call or contact centre technology as complicated and expensive and not within your grasp. …

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