Firstcom Blog

Media contact: Tony Robinson

Tel: +44 (0) 333 023 7060
Email: tony.robinson@firstcomeurope.com

Unified Communications vs VoIP– what’s the difference?

It’s unlikely you’ll have a conversation about business communications without coming across the terms Unified Communications and VoIP. Voice over Internet Protocol (VoIP) started to gain traction as a tool …

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How do you decide which agent answers which call in your contact centre? 

In an ideal world your customers would never be put on hold and the agent who answers their call has the right skills and knowledge …

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Are IVRs annoying?

We’ve all be frustrated about dialling into a company and hearing “Press Button 1 for this and press button 2 for that.” By the time …

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At the Contact Centre

11 Reasons your SME needs a Cloud Based Contact Centre

As a small or medium-sized business, you may think of a call or contact centre technology as complicated and expensive and not within your grasp. …

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How Contact Centre technology can benefit your SME

As a small or medium-sized business, you may think of call or contact centre technology as complicated and expensive and not within your grasp. Until …

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How do your customers want to contact you or will they contact your competition?

Customers have become more demanding. They want to contact you when and how they  want to. Not when it suits you. Modern product developments mean …

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IT and Telecoms – a Natural Fit

IT companies could add unified comms to their portfolios and get a share of this profitable market. Classic phone systems that use stand-alone PBXs and …

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10 Things to Consider when choosing a VoIP Provider

Whether you are preparing for the ISDN switch-off, or are upgrading an existing system, it can be hard to know what to look for in …

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What are the essentials for an effective hybrid contact centre?

Your contact centre needs to operate just as well when agents are working from home as when they are in the office. Where previously agents …

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How many Unified Comms or VoIP features do you know, and how many have you never heard of?

At the simplest level, a VoIP phone system is a means of making a phone call using an Internet connection rather than using a traditional …

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