Reach more customers with Branded Calls
Reach more customers by branding your calls
When most people encounter an unknown number, they ignore the call. But hidden amongst the spam are important calls that are not getting through – like information about deliveries, appointments, and school closures.
That is why branding your calls is so important. With Branded Calls you display the Company name, location, logo, and other identifiable information which allows the customer to identify and trust you so that they pick up the call.
What are the risks of not having a branded caller ID?
Call centres who brand their calls report up to an 80% increase in answer rates. But what are the risks of nor having a branded caller ID?
94% of unknown calls go unanswered. This leaves you unable to communicate vital information to your customers. If you are a contact centre, unanswered calls will be significantly detrimental to your efforts and ultimately, your bottom line.
Branded calls benefits
Deliver a personalised call experience. Branding your calls enhances customer relationships and restores trust. It also demonstrates a modern, digital approach.
Increase answer rates. Customers, prospects and suppliers know it is you calling and are far more likely to pick up the phone.
Reduce costs. Provide relevant company information and enjoy reduced missed appointments and service calls.
Enhance and protect your brand. Maintain complete control over how your brand is presented with the added assurance for the customer that your call is genuine.
Don’t be an “unknown caller”
Show your identity
Be instantly recognised with your logo displayed on your calls
Elevate your brand
Customers answers calls with confidence knowing it’s you
Reduce the risk of your calls getting blocked or reported
Without a branded ID, there is no way for the customer to distinguish your legitimate calls from spam. If the customer gets repeated unknown calls in your efforts to contact them, there is a good chance they will block and even report your number. Your number is then likely to be marked as spam, again causing answer rates to plummet.
When customers can’t trust your calls, it can start to affect how they perceive your brand and customers service levels.