8x8

Unified comms

Business comms that are simple with 8x8

8×8 Unified Comms is transforming the way the world communicates.  By integrating voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform, people are more connected and productive no matter where they are in the world.

Omnichannel routing

Stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing and proactive self-service options.

  • Create winning experiences with fast, responsive customer connections across any channel.
  • Put customers in control with agent-supported or self-service options.
  • Reduce agent and admin effort with intuitive, AI-powered solutions.

Integrated customer engagement

Deliver superior customer experiences within a single platform.

  • All customer data is protected and easily accessible to contact center agents.
  • Personalize conversations with relevant customer information.
  • Reduce costs and technology constraints with an all-in-one contact center solution.

Customer experience analytics

8×8 Customer Experience Analytics helps you fully understand every step of your customer journey so that you can deliver amazing experiences.
  • Identify customer frustration points with a visual map of their journey.
  • Run targeted searches of your data to identify issues and trends.

Dialer

8×8 dialer is an outbound dialing system that improves connection rates to increase the volume of completed calls and enables faster agent handling of outbound calls.
  • Preview dialing is great for high-value outbound campaigns.
  • Increase live contact rates with answer machine detection
  • Maintain regulatory compliance with carrier call blocking to identify Do Not Call numbers prior to dialing.

Speech analytics

8×8 speech analytics give you actionable insights about your teams’ performance, and ensures optimal customer service.
  • Provides complete, out-of-the-box functionality with minimal set-up and onboarding.
  • Helps you quickly identify calls that need attention.
  • Provide constructive feedback to your team in real-time and with real data.

CRM & payment processing

8×8 CRM is a native application within the contact center interface
  • Ensure all customer data is protected and easily accessible to staff.
8×8 Secure Pay is a payment processing tool that lets your staff simply and securely handle payment authorizations
  • Reduce costs and technology constraints with an all-in-one contact center solution

What our customers have to say

Tony Robinson – Via Clinic

I have been using Universe for 5 months now and have to say it is the most user friendly unified communications product I have seen. My customers love the voice quality and as a company our productivity has been aided by the range of advanced features it offers.

Customer Testimonial - Amtech Business Solutions logo
Dave Melin, Managing Director and Founder of Amtech Business Solutions

Working with a service provider who listens and takes feedback on board is a refreshing change! We love the fact that we are listened to and we can affect change. Secondly, we feel that the values of Firstcom closely match the values of Amtech, so working in partnership with them ensures that our services are cost-effective, reliable and tailored. As technology evolves so quickly, having a partner who is agile and flexible ensures we are always competitive with our customers and able to provide profitable solutions.

PARTNER - Oasis Technology Logo
James Partner, Managing Director of Oasis Technology.

I really cannot praise Firstcom highly enough. Without exception, every single member of their staff are a joy to deal with. They are professional yet friendly; know their product inside-out, and of paramount importance to us they take time to listen to and understand our needs. They are truly the communications provider we had been looking for, for such a long time. All I can say is that I wish we had gotten to know them a long time ago!

Speak with our 8x8 experts

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