Business comms that are simple with
8×8 Unified Comms is transforming the way the world communicates. By integrating voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform, people are more connected and productive no matter where they are in the world.
Stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing and proactive self-service options.
- Create winning experiences with fast, responsive customer connections across any channel.
- Put customers in control with agent-supported or self-service options.
- Reduce agent and admin effort with intuitive, AI-powered solutions.
Integrated customer engagement
Deliver superior customer experiences within a single platform.
- All customer data is protected and easily accessible to contact center agents.
- Personalize conversations with relevant customer information.
- Reduce costs and technology constraints with an all-in-one contact center solution.
Customer experience analytics
- Identify customer frustration points with a visual map of their journey.
- Run targeted searches of your data to identify issues and trends.
- Preview dialing is great for high-value outbound campaigns.
- Increase live contact rates with answer machine detection
- Maintain regulatory compliance with carrier call blocking to identify Do Not Call numbers prior to dialing.
- Provides complete, out-of-the-box functionality with minimal set-up and onboarding.
- Helps you quickly identify calls that need attention.
- Provide constructive feedback to your team in real-time and with real data.
CRM & payment processing
- Ensure all customer data is protected and easily accessible to staff.
- Reduce costs and technology constraints with an all-in-one contact center solution