Join a first
class team

We are always on the look out for shining stars and those that can make a real difference to our customers, our team and their career!

Our vibrant team and people-first approach makes Firstcom a great place to work.

It’s time to get your
career moving

Do you want to work for a company where hard work and commitment are fully recognised and rewarded?

Would you like to work for a company where the well-being of staff is an actual priority for the business?

What about working for a company that offers real progression and the chance to build a rewarding career in one of the most dynamic sectors in the UK?

If the answer is yes to any or all of these questions then it’s time you got a move!

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Our values come first

Our values describe our basic beliefs and show what really matters in our company. These values run through everything we do and can be seen in our daily work:

EXCELLENCE

in all we do, from product design to customer service and running our network

TEAMWORK

Working cohesively and collaboratively with shared ownership for the common good

DEDICATION​

We give our all to accomplish our goals to the highest standards and are wholly committed to our work

Benefits built around your needs

“I’ve developed so much since joining Firstcom.
My skillset has taken off, and there are so many opportunities here. Made some lifelong friends too!”

Summary

We have an exciting opportunity to join our Sales Team at Firstcom Europe, a highly successful business communications company based in Bolton as an Account Manager due to our ongoing growth.

As an Account Manager, you will fundamentally secure qualified appointments, progress into sales opportunities and new business for the company. We will provide full training to develop your sales skills and product knowledge with opportunities for career development.

You will be joining our business at a critical and exciting point in time, due to various key business drivers and niche opportunities of our core products that drive our UK business.

Main Duties:

  • Develop and grow your pipeline by introducing the companies to new and existing products and services.
  • Be the primary point of contact on assigned accounts.
  • Remain close to existing accounts to build a prospect pipeline.
  • Provide full visibility of new business and opportunities through the CRM.
  • Deliver webinars or on-site demonstrations to end-user opportunities.
  • Recognise triggers based on customer behaviour and engage to minimise churn when an account requests to terminate services or downgrade.

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Skills and Experience:

  • A creative self -starter with strong interpersonal and organisational skills.
  • Comfortable with working under pressure in fast-paced varied role.
  • Ability to listen to customer requirements and match them with appropriate products and services.
  • Successfully worked in previous sales positions. Experience within a technology / telecommunications sales environment preferred (i.e. Mobile, Hosted Telephony, Connectivity Services, IT and Managed Services).
  • You will need to be passionate, motivated, and driven to succeed, with a determined desire to provide the best deals and services to our customers.

Key Performance Indicators:

  • Meet and exceed personal revenue targets and quotas as determined by the Head of Sales / Commercial Director. This includes lead / prospect generation, customer and partner calls and visits meetings booked.
  • Customer retention, pipeline development and generation of new margin.

We are looking for an experienced IT Support Engineer.

Role involves handling initial inquiries and incidents reported by Customers and internal staff. Providing troubleshooting and resolving technical issues. This includes tasks like password resets, software installs, and software and hardware support. IT support is also required for more advanced technical support beyond the scope of a first-line support role. This includes diagnosing and resolving more complex technical issues & conducting in-depth troubleshooting.

The Successful Applicant

Will have strong first and 2nd line experience and have great communication skills with the ability to work independently. From time-to-time Server and software upgrades may be required.

Core Support for the following:

Server Support

  • Servers 2016-2022
  • Microsoft 365
  • Adding and removing Users. (AD)
  • DNS DHCP File & Print
  • Virtualisation technologies
  • SQL Support.
  • Microsoft 365 and Windows Server Backup
  • Exchange migrations If needed.

Desktop Support

  • Windows 10 & 11 support.
  • Microsoft Office Applications
  • Client backup for desktops (1-2-person operation)

Firewall Support

Firewall and router Support may be required at times.

  • Min Firewalls Supported: Watchguard, Unifi USG’s, UDM’s, Tp-Links, & technicolour.

Unifi Support

Manage Firewalls, Switches, Wan & LAN networks, Manage Wi-Fi Internal & Guest

Backup & updates

Backups need to be checked periodically and patch management done on clients Servers.

  • Backup Software (Altaro & Live Drive)

Accountancy software Support

Sage 50 & Iris. (Nice to have)

Documentation to Be kept up to date for Customer Setup Details of IT systems.

Some Site visits may be required But Most support is done Via Remote Support where Possible.

The CRM Manager is a pivotal role responsible for managing customer relationship management (CRM) systems and driving adoption and internal improvements. As a Microsoft Dynamics CRM Manager, your primary focus will be on maintaining and enhancing adoption, data quality, business improvements, and efficiencies through effective use of the Dynamics 365 platform.

Responsibilities:

CRM Strategy and Implementation:

  • Develop and implement CRM strategies aligned with overall business goals.
  • Analyse customer data to identify trends and insights.
  • Modify the system to support new business requirements.

System Management:

  • Manage and customise the Dynamics 365 platform for internal departments.
  • Data imports and Data Management.
  • Design, develop, and customise CRM solutions.
  • Build CRM forms, screens, views, workflows dashboards, and reports.

Microsoft Dynamics Support:

  • Provide 1st line support and troubleshooting of issues.
  • Liaising and dealing with 3rd party suppliers and developers.

Reporting and Analysis:

  • Deliver reports, briefs, and presentations to key stakeholders.
  • Monitor system performance and adoption, providing actionable insights.
  • Continuously improve CRM processes based on data-driven analysis and new features that are released.

Collaboration and Communication:

  • Work closely with all departments across Firstcom Europe.
  • Communicate effectively to ensure seamless CRM operations.
  • Collaborate with senior management on CRM strategy alignment.

Qualifications:

Experience:

Previous experience in managing CRM systems, particularly Microsoft Dynamics CRM.

Technical Skills:

  • Proficiency in customising and configuring Dynamics 365.
  • Understanding and knowledge of PowerBI.

Analytical Skills:

Ability to analyse data and translate insights into actionable strategies.

Communication:

Strong communication skills to collaborate with cross-functional teams.

Problem-Solving:

Proactive approach to identifying and solving CRM-related challenges.

Location:

The role is based in Bolton and travel to other sites may be required from time to time.

Take the first step to a better career

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