Delta Taxis is the largest private hire taxi company in Liverpool. They have been operating since 1968 and today boast a fleet of 2250 taxis. They average 30,000 trips and 60,000 passengers a day.
Delta first approached Firstcom in 2007 when they were moving to larger premises to house their growing team. Since then, Firstcom has been providing their contact centre SIP channels that handle 7.2 million bookings annually. The average response time is less than 2 seconds, despite peak call rates of over 10 calls per second.
In 2019 Delta made the decision to adopt dispatch software from Mobile Technology International. MTI are Taxi industry experts and pride themselves on creating quality technology and solutions tailored to this sector
Earlier this year in response to the Covid 19 Pandemic Delta approached Firstcom to move the contact centre to a cloud based service using Universe. In addition, Delta requested Universe was integrated with their MTI Dispatch System.