Work effortlessly with third-party environments
Firstcom helps to design and recommend systems for you that work together seamlessly.
Companies are always identifying ways to streamline their technology to improve working efficiencies. Integrating your VoIP phone system such as Universe with other business applications can deliver significant advantages. Some businesses wish to link their Customer Relationship Management system to our unified communications platform. Other customers need to increase the effectiveness of their contact centre platforms by combining the “best of breed” technologies in one place.
Firstcom has an impressive track record of working with many organisations including Spark Energy, The Original Bowling Company and MotoNovo Finance. We work best with clients where we develop an open partnership, understanding their goals and building solutions which are aligned to their core plan.
Universe and Microsoft Teams Integration
We can help you leverage your investment in Office 365 by offering you a full telephony features from your familiar Teams interface. This integration combines Unified Communications with Teams to reduce the number of applications needed to get the job done. You preserve your current investment and save on disruptive and costly phone systems infrastructure.
Dialer and CRM Integration
Our dialer API enables clients to integrate key business workflows as well as applications such as lead management tools and CRMs. This means that clients can integrate with other systems without involving a further party.
The latest cloud-based contact centre solutions work effortlessly with other third-party environments to support highly effective, personalised customer interactions. This is made possible through a range of integrated solutions that sit inside the core contact centre platform. High levels of customisation combined with clever integrations combine to support a feature-rich, multi-channel contact centre environment through seamless integration and seamless customer service
What our customers have to say
Tony Robinson – Via Clinic
I have been using Universe for 5 months now and have to say it is the most user friendly unified communications product I have seen. My customers love the voice quality and as a company our productivity has been aided by the range of advanced features it offers.
Dave Melin, Managing Director and Founder of Amtech Business Solutions
Working with a service provider who listens and takes feedback on board is a refreshing change! We love the fact that we are listened to and we can affect change. Secondly, we feel that the values of Firstcom closely match the values of Amtech, so working in partnership with them ensures that our services are cost-effective, reliable and tailored. As technology evolves so quickly, having a partner who is agile and flexible ensures we are always competitive with our customers and able to provide profitable solutions.
James Partner, Managing Director of Oasis Technology.
I really cannot praise Firstcom highly enough. Without exception, every single member of their staff are a joy to deal with. They are professional yet friendly; know their product inside-out, and of paramount importance to us they take time to listen to and understand our needs. They are truly the communications provider we had been looking for, for such a long time. All I can say is that I wish we had gotten to know them a long time ago!