Support & Maintenance

Business communication made easy

Support for you, your phone system & your business

Efficient communications are crucial to any organisation. If you need help, our technical support helpdesk is available Monday to Friday 09.00 – 17.00. This excludes public and bank holidays. More extended bespoke support options are available on request.

If you can’t find the answers you need in our resources page, chat, phone or email us

Telephone support

To contact support please call 0333 023 7000 and press option 2 during Firstcom working hours. Out of hours, qualifying customers should call the same number and follow the instructions.
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OmniChannel Contact Centre Technology

Email support

You can email a detailed description of your issue to Firstcom support: support@firstcomeurope.co.uk. We aim to process emails received Monday to Friday between 08.30 -17.30 within 30 minutes of receipt. For all new request, customers will receive a confirmation email and a case reference number. Partners should email our dedicated channel support team at: partnersupport@firstcomeurope.co.uk

Training

We offer partners and customers web-based or workshop training for all products. We can also deliver workshops on other related topics such as:
  • Using unified communications efficiently in the workplace
  • Current versus optimum contact handling options for your organisation
  • Response handling soft skills training
  • Technical integration
  • Agent efficiency
  • Compliance and analytics
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Partners

Access all the information you need by logging into our portal. Here you’ll find video tutorials, product sheets and step-by-step guides for all Firstcom’s products. This will enable you to offer first-line support to your customers and give you the most efficient escalation path into our support team to help resolve more complex issues.

Contact details

Sales 0333 023 7000   option 1 sales@firstcomeurope.co.uk
Support 0333 023 7000   option 2 support@firstcomeurope.co.uk
Accounts 0333 023 7000   option 3 accounts@firstcomeurope.co.uk
Number Porting 0333 023 7000   option 4 numberporting@firstcomeurope.co.uk

Sales

0333 023 7000 option 1 sales@firstcomeurope.co.uk

Support

0333 023 7000 option 2 support@firstcomeurope.co.uk

Accounts

0333 023 7000 option 3 accounts@firstcomeurope.co.uk

Number Porting

0333 023 7000 option 4 support@firstcomeurope.co.uk

How can we help?

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