Providor implements Firstcom contact centre solution

Providor, now part of the SureServe Group, was formed in 1998 and offers installs, maintenance, services and gas repairs to metering systems in domestic and commercial properties for many suppliers and contractors across the UK.   

Providor offers a full end-to-end service including MAM/MOP services.  A national field management model including integrated contact centre allows all smart meter work to be completed safely, in good time and in line with customer requirements.

Providor is committed to ensuring that its customers are at the heart of everything it does.  For William Bryant, Head of Customer Services, that also meant ensuring that Providor’s contact centre solution is an enabler for customer engagement and that the solution is backed up by a solution provider that is equally committed to customer service:

“Back in March of this year, we decided as a business that we needed to upgrade the technology behind our call centre and back-office teams. On visiting the Call and Contact Centre Expo at ExCel in London, and out of all the businesses there offering similar products, we were immediately drawn towards Firstcom because of their approachable nature and collaborative support culture. This was quickly and professionally backed up by onsite meetings to understand our needs and desires, and then with thought out and well-presented recommendations. We know that we have made the right choice in wanting to work with Firstcom and we are looking forward to our relationship developing as we move forward as a business.”

William Bryant, Head of Customer Services at Providor

Here the Providor team tell us how Firstcom’s solutions have helped transform its business:

Difference Corporation, now incorporated in Firstcom, in partnership with Providor