Solutions Partners

Business communications

Firstcom Solutions to business challenges

We have strategic partnerships in the UK, Europe and the US while remaining independent and focussed on delivering best of breed tailored solutions across multiple platforms.  We work very closely with our suppliers on a value-added, partnership basis.

With our focus on mutual business value and client success, we use proven methodologies and tools to simplify and embed solutions. We jointly deliver meaningful business outcomes, staff productivity and value-added customer service.

Puzzel Logo

Puzzel Group

Puzzel is a leading provider of cloud multi-channel contact management solutions with over 17 years’ experience under its belt. Highly flexible and scalable, Puzzel solutions accommodate from one to several thousand concurrent agents anytime, anywhere and on any device, and integrates with multiple applications seamlessly.

As a strategic partner of Puzzel, we have a wealth of experience in implementing and supporting Puzzel’s multi-channel solution and are a leading partner for Puzzel Ticketing and CRM integrations, as well as Puzzel Workforce Management solutions.

8×8

8×8 provides software as a service communications and contact centre solutions, for effortless collaboration across distributed locations. With a strong global footprint, 12 data centres across 8 countries, 45,000+ enterprises in 114 countries benefit from its cloud contact centre solutions. 

Firstcom is an 8×8 platinum partner.  Its relationship with 8×8 spans at least 10 years and many small, medium and large contact centre and phone system implementations as well as CRM integrations such as with Hubspot, Salesforce and Zoho.  Firstcom prides itself on being an early advisor to 8×8 for its outbound channels its out-of-the-box Salesforce integration solution.  Moreover, we have been entrusted by 8×8 to deliver a range of complex client solutions.  

KeyIVR Automated Payment Solutions

Key IVR provides a range of PCI DSS Level 1 compliant IVR, contact centre, web and SMS payment solutions. 

Firstcom is a long-standing partner to KeyIVR, having implemented and supported its solutions in a number of sectors including utilities and finance.

Calabrio Teleopti

Teleopti, a leading provider of solutions for strategic workforce management, was acquired by Calabrio in 2019.  Hundreds of enterprises around the world rely on Calabrio to achieve optimal operational efficiency in their contact centre in order to provide the highest levels of service to their users.

Firstcom has worked with Calabrio to deliver business critical workforce management solutions to the utilities sector.

FLG, workflow-based lead and CRM solutions

FLG, now part of the ClearCourse group, develops CRM solutions for UK small to medium-sized B2C businesses that struggle to automate and control their processes. FLG’s is an independent CRM platform with a unique focus on intelligent automated workflows. 

Firstcom has integrated FLG solutions in several sectors, including retail and debt management.  We have worked closely with the FLG team to develop user-configurable workflows and to build added value services around the platform such as lead messaging and out of hours client contact handling.

MaxContact, contact centre and workforce management solutions

MaxContact delivers feature-rich cloud contact centre and workforce management solutions for sites with 6 to 1000+ agents.  Built from the ground up by contact centre experts, it offers all the tools you need within a single interface as well as robust contact centre analytics and APIs.

Firstcom is one of MaxContact’s earliest partners.  Firstcom implements and supports MaxContact solutions in several sectors.

Wildix

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NEC

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Mitel

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