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    Welcome to Firstcom Europe
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    Our StoryWe drive customer benefits by introducing or enhancing their cloud products to user friendly, feature rich, advanced solutions
    Firstcom Europe historyFounded in 2003, we now operate in five countries across Europe
    Case StudiesDiscover how we focus is on maximising returns for our customer, reducing cost per contact and help business grow
    NewsLatest news and reviews from Firstcom Europe
    CareersWould you like the chance to work for one of the UK’s most exciting technology businesses?
    Channel PartnersGrow your business portfolio with easy-to-sell cloud solutions from Firstcom Europe
    Solutions PartnersOur ecosystem of technology partners helps us deliver a tailored solution to your business
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    Firstcom UniverseThe future may bring challenges but managing your telephony should not be one of them.
    Cloud Phone SystemsImprove business communication performance with the best cloud phone systems
    Headsets & Phones for UniverseIP phones & headsets from leading manufacturers Poly, Cisco and Yealink
    Collaboration ToolsHelp information flow seamlessly through your organisation to get more done faster and smarter
    SoftphoneMimic the functionality of a desk phone on your desktop, tablet or smartphone
    Microsoft Teams IntegrationWith Firstcom Universe, your business can use Microsoft Teams to place and receive calls
    Universe VoIP - Working from home
    Employer benefits of working from home

    Why you should offer remote working to your teams In light of the pandemic, the

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    Contact Centre SolutionsCloud Contact Centre technology, training and consulting
    Multi-Channel SolutionsMulti-channel communication through Voice, SMS, Email, Live Chat and Social Media
    Payment SolutionsOmnichannel payment processing and PCI compliance
    DialersIncrease your productivity by 300% and achieve more in less time with our hosted pay-as-you-go dialer service
    Workforce ManagementWorkforce Management (WFM) help organisations achieve a balance between workload and staffing
    Contact HandlingWe offer inbound contact handling from simple overflow when your staff are busy through to complex business process outsourcing
    Providor implements Firstcom contact centre solution

    Providor, now part of the SureServe Group, was formed in 1998 and offers installs, maintenance,

  • Connectivity
    Solutions
    Hardware
    Productivity
    Fibre BroadbandFaster download & upload speeds, more bandwidth and lower latency with priority support
    Leased LinesWhen your broadband connection is critical to your company you need a leased line
    SIP & SIP EncryptFirstcom SIP Trunks are the successor to ISDN30. SIP Encrypt keeps sensitive conversations and data transmission, private.
    Phone Systems (PBX)Enterprise IP-PBX on-site phone systems
    Business MobilesOur mobile account managers can align all your business mobiles to provide a single point of billing across all networks, with access to exclusive business tariffs
    Virtual Phone NumbersCloud phone systems offer a near-endless selection of phone numbers to choose
    Media on Hold & AudioEnhance your customer experience with professionally recorded greetings, messages and music
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    From Conception to Completion
    How can we help?
    InstallationLet our expert team handle all installation work for you
    IntegrationIntegrate your phone system with Microsoft applications to create a powerful end-user experience.
    Service UpdatesGet the latest updates on Firstcom Europe’s’ services
    Support & MaintenanceKeep your business fully operational, up-to-data, and secure with Firstcom in-house engineers
    ResourcesGuides, videos, and datasheets. All the resources you need in one place
    BT ISDN Switch off
    BT ISDN switch off ? How to prepare.

    Get ready for the 2025 ISDN switch off

    Moving Office
    Moving office

    Planning a move? Why an office move could be the ideal time to upgrade your phone system

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Firstcom Europe

Terms & Conditions

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Download a copy of the Terms & Conditions for Firstcom Europe Ltd (formerly Telesis Ltd).

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Download a copy of Firstcom Europe CXP Ltd's Terms & Conditions (formerly Difference Corporation Ltd).

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Download a copy of Firstcom Europe UK Ltd's Terms & Conditions (formerly VoIP.co.uk Ltd).

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