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  • About Firstcom
    • Our StoryWe drive customer benefits by introducing or enhancing their cloud products to user friendly, feature rich, advanced solutions
    • Firstcom Europe historyFounded in 2004, we now operate in five countries across Europe
    • Case StudiesDiscover how we focus is on maximising returns for our customer, reducing cost per contact and help business grow
    • NewsLatest news from Firstcom Europe
    • BlogHelpful tips, team news and a little fun
    • AccreditationsCyber security accreditations
    • UpdatesOur latest product updates
    • CareersWould you like the chance to work for one of the UK’s most exciting technology businesses?
  • Products
    Universe
    Contact Centres
    Connectivity
    Managed IT Services
    Other Services
    Product Information
    Universe
    • Firstcom UniverseThe future may bring challenges but managing your telephony should not be one of them.
    • Cloud Phone SystemsImprove business communication performance with the best cloud phone systems
    • Headsets & Phones for UniverseIP phones & headsets from leading manufacturers Poly, Cisco and Yealink
    • Solutions by sectorTechnology to meet your unique challenges
    Contact Centres
    • Contact Centre SolutionsCloud Contact Centre technology, training and consulting
    • Multi-Channel SolutionsMulti-channel communication through Voice, SMS, Email, Live Chat and Social Media
    • Payment SolutionsOmnichannel payment processing and PCI compliance
    • DialersIncrease your productivity by 300% and achieve more in less time with our hosted pay-as-you-go dialer service
    • Workforce ManagementWorkforce Management (WFM) help organisations achieve a balance between workload and staffing
    • Contact HandlingWe offer inbound contact handling from simple overflow when your staff are busy through to complex business process outsourcing
    Connectivity
    • Fibre BroadbandFaster download & upload speeds, more bandwidth and lower latency with priority support
    • Leased LinesWhen your broadband connection is critical to your company you need a leased line
    • Phone Systems (PBX)Enterprise IP-PBX on-site phone systems
    • Business MobilesOur mobile account managers can align all your business mobiles to provide a single point of billing across all networks, with access to exclusive business tariffs
    Managed IT Services
    • Managed IT PackagesChoose the right IT support package for your business
    • Managed IT ServicesFind out how we can help your business do more!
    • Microsoft 365Modern Workplace with seamless collaboration, integration and security
    • Cloud Computing (Azure and Private Cloud)Can you business harness the power and flexibility of the Cloud to give you the edge over your competitors?
    • Cyber SecurityLearn why prevention is better than cure when it comes to threats against your business.
    • AI & Microsoft CopilotStreamline operations and enhance decision-making with your digital assistant.
    • Business ContinuityHave you got a plan for when the worse happens? Being prepared is vital to ensure that your business can continue in the event of a disaster.
    • Why partner with us?Outsourcing is not only a cost-effective way of managing your IT but it gives you greater access to expertise.
     
    Other Services
    • Virtual Phone NumbersCloud phone systems offer a near-endless selection of phone numbers to choose
    • Media on Hold & AudioEnhance your customer experience with professionally recorded greetings, messages and music
    • Online ListingsAutomatically push your business information to all directories to improve your business website visibility.
    Product Information
    • Product Sheets & GuidesUser Guides to help you get the most from your Firstcom products.
    • Video GuidesA number of short videos covering setup and features of Firstcom’s Universe phone system
    • Headsets & HandsetsUniverse compatible headsets and handsets from Poly, Cisco, Yealink
  • Support
    • Network StatusA summary of network and product availability
    • ResourcesGuides, videos, and datasheets. All the resources you need in one place
    • Support & MaintenanceKeep your business fully operational, up-to-date, and secure with Firstcom in-house engineers
    • InstallationLet our expert team handle all installation work for you
    • IntegrationIntegrate your phone system with Microsoft applications to create a powerful end-user experience.
  • Partners
    • Channel PartnersGrow your business portfolio with easy-to-sell cloud solutions from Firstcom Europe
    • Solutions PartnersOur ecosystem of technology partners helps us deliver a tailored solution to your business

Contact

Book a Demo
Book a demo

 to see how cloud communications could help your business

BOOK A DEMO
Call Firstcom
Connect with us

Call us to find out how cloud communications could help your business

Call  0333 023 7000

Click to call
0333 023 7000
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Firstcom Europe Logo
firstcom news
Quickly find what you need

Let’s search for what you are looking for

Search
Call Firstcom
Connect with us

Call us to find out how cloud communications could help your business

Call  0333 023 7000

Click to call

Firstcom Europe

Terms & Conditions

PDF Download

Download a copy of Firstcom Europe Ltd's Terms & Conditions (Effective 1st August 2026).

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Download a copy of the Terms & Conditions for Firstcom Europe Ltd (formerly Telesis Ltd).

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Download a copy of Firstcom Europe CXP Ltd's Terms & Conditions (formerly Difference Corporation Ltd).

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Download a copy of Firstcom Europe UK Ltd's Terms & Conditions (formerly VoIP.co.uk Ltd).

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Download a copy of Calteq Ltd's Terms & Conditions (2024)

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Firstcom
  • Our Story
  • Firstcom Europe history
  • Case Studies
  • Our Story
  • Firstcom Europe history
  • Case Studies
  • News
  • Blog
  • Accreditations
  • Updates
  • Careers
  • News
  • Blog
  • Accreditations
  • Updates
  • Careers
Universe
  • Firstcom Universe
  • Cloud Phone Systems
  • Headsets & Phones for Universe
  • Solutions by sector
  • Firstcom Universe
  • Cloud Phone Systems
  • Headsets & Phones for Universe
  • Solutions by sector
  • Collaboration Tools
  • Softphone
  • Microsoft Teams Integration
  • Managed IT Services
  • Collaboration Tools
  • Softphone
  • Microsoft Teams Integration
  • Managed IT Services
Contact Centre
  • Contact Centre Solutions
  • Multi-Channel Solutions
  • Payment Solutions
  • Contact Centre Solutions
  • Multi-Channel Solutions
  • Payment Solutions
  • Dialers
  • Workforce Management
  • Contact Handling
  • Dialers
  • Workforce Management
  • Contact Handling
Connectivity
  • Fibre Broadband
  • Leased Lines
  • Fibre Broadband
  • Leased Lines
  • Phone Systems (PBX)
  • Business Mobiles
  • Phone Systems (PBX)
  • Business Mobiles
Support
  • Support & Maintenance
  • Installation
  • Integration
  • Support & Maintenance
  • Installation
  • Integration
  • Network Status
  • Resources
  • Network Status
  • Resources
Partners
  • Channel Partners
  • Solutions Partners
  • Channel Partners
  • Solutions Partners
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Firstcom Europe are Business Partner Elite of BWFC for 2026/27

UK Head Office: 
2nd Floor, Unit 1B, Parklands, Bolton, BL6 4SD

T: 0333 023 7000
E: info@firstcomeurope.co.uk

  • Terms & Conditions
  • Policies
  • Standard Pricing
  • Terms & Conditions
  • Policies
  • Standard Pricing
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