Product Updates
Media contact: Lana Wynn Davies
Business Connectivity: The Backbone of Modern Success
In today’s fast-paced digital economy, business connectivity isn’t just a convenience – it’s a necessity. Organisations of all sizes rely on seamless communication and data ...
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The Evolution of Communication: From Landlines to Cloud-Based Systems
The Era of Landlines: A Solid Foundation For decades, landline telephones were the gold standard for business communication. They offered reliability and simplicity, enabling companies ...
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The Top UK Telecom Trends for 2026
The telecoms industry in the UK is changing fast – and these changes will affect how businesses stay connected. Here are the big telecom trends ...
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Firstcom Europe Announces Sale of Scandinavian Businesses to Telavox
Firstcom Europe, the leading Pan European telecoms company based in Bolton, UK, has announced the sale of its Scandinavian operations to Telavox, marking a strategic ...
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Universe Update 7 – Lock and Unlock Users
It is now possible for Administrators to Lock and Unlock Users in Universe. A member of staff may have entered the wrong password seven times ...
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Universe Update 6 – Universe Call Type Barring
To control which Users are able to make different types of calls, it is now possible for Administrators of Universe to limit these for each ...
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Universe Update 5 – Queues- How to Get Started
What Queueing options are available? For incoming calls you can choose from a range of queuing options as described in Update 4. These include; Ring ...
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Universe Update 4 – Universe Call Distribution
Companies with teams answering incoming calls want to make their workforce as efficient as possible and to offer great customer service. Universe now offers a ...
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Universe update 3-Improved Security through Geo Blocking
To reduce the possibility of a cyber-attack on Firstcom Europe’s platform, Universe, we have barred access via local networks from the countries in the list ...
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Universe update 2 – Selfcare Helpers
In your Selfcare portal (https://selfcare.thisisuniverse.io/) you may have noticed a series of question marks. These provide assistance when modifying your account functions as a User ...
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