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Stop missing calls. Stop the confusion. Phones, mobiles, remote working, and IT made simple, so your business stays connected all in one monthly payment.
Reach outUnify your comms
Firstcom's Universe is a simple to use, feature rich cloud based unified communications platform.
Take a lookDavid
09/09/2026
Big thanks to the firstcom team for…
Big thanks to the firstcom team for taking us through the whole prosses very smoothy. Particular thanks to Nigel who got up very early to travel to site for the install and Luke for organising the install.
JP Goldman Middlewich
08/09/2026
Great Communication
A big thank you to Warren for all his great work in our office! His professionalism, communication, and dedication have been outstanding.
Angelina Arkinstall
26/08/2026
Great Company and service
Great Company and service, system is working well and they sort out issues well. Would recommend
Kerry Page
24/08/2026
GREAT EXPERIENCE
We asked First Comm to devleop our shared working platform, get required licenses and set up a medium size team on email etc. for a new programme mobilising across Bradford. It's been a great experience and having their technical expert, Charlie C on hand and communicating in good time made sure everything flowed and we launched in good time. Further enquiries have been dealt with promptly. Kerry
Bradley Farrell
17/08/2026
Outstanding Customer Service!
I represent Lovatts Roofing in Bury. After a power cut caused some technical complications, I rang Firstcom and an engineer was thankfully sent out the same day. Callam was very friendly, professional and knowledgeable. He diagnosed our issues and increased our internet speeds by approx 6x If I had my own business I would choose Firstcom for sure. Just genuine real people with solutions.
Maria
11/08/2026
First class commitment and attention to detail
First class commitment and attention to detail. I need my office equipment to function on a daily basis and especially a busy Monday when schedules are of the essence. Firstcom were diligent and sorted my issues in a timely manner. Thank you for your continued support and understanding. Keep up the good work.
Natalie
27/07/2026
Great Service!
Transitioning telephone lines is never something we look forward to, however Firstcom has made the process easy from start to finish.
Louise
24/07/2026
Support
Recently needed some support, Jacob S was super, contacted us promptly, solved the problem& provided work around solutions, excellent support, thank you.
Geoff
23/07/2026
Quick to Help.
Whenever you ring you always get someone who is willing to help you to sort your issue out, unlike some companies that just want to pass you from department to department, very happy with the service we get and would highly recommend. Technical help is great and they call you back when the say they will, which is all done in a timely manner. (Thanks Ashley for your help )
Thomas
17/07/2026
5/5 always
Pleasure as always dealing with Carly, Chris and the wider team. Customer service and the price is the reason I continue to use Firstcom for my telephone and broadband. I could not recommend them enough.
Jo
16/07/2026
Excellence throughout
All the engineers, from the cable gentlemen who worked in very hot temperatures, to the installation engineers, they were all fantastic covering 3 floors of our building. All were clean and fast workers. They worked around our business needs so nothing/no one was affected. Our One to One contact Beth kept in touch throughout to make sure everything was going smoothly!
Machine Tool Supplies Ltd
10/07/2026
10/10 for Firstcom
Very happy with Firstcom, we have used them for many years. We have just had an upgrade on our broadband/telephone system, Charlotte our project co-ordinator was excellent. She kept us informed throughout the project and answered all our question promptly. i would 100% recommend Firstcom.
Janet Barnes
23/06/2026
Great telephone installation
We had a complicated telephone installation due to the nature of our premises - we were kept informed of progress at at all times and Carly the project manager was always available helpful and supportive
Robert Norris
19/06/2026
Great experience with Firstcom
Great experience with Firstcom, Kyle was very understanding to what we needed and very reasonable quotes. Carly took care of our order and went above and beyond to make sure the process was as smooth as possible.
Liam McCabe
21/05/2026
New phones arrived and hand delivered!
New phones arrived and hand delivered! All very happy here!
Rob Hutton
21/05/2026
The whole process has been great
The whole process has been a great experience from Jim in sales helping us find a great deal and Carly helping us with the organisation and logistics. Nigel and Dave have been excellent on site.with their knowledge and technical skill. The phones, door phones and cameras are all working well and the job has been done really neatly 🙏
Carolyn Holbrook
20/05/2026
10 stars if I could!
We have been with Firstcom for almost 5 years and when we recently moved premises we decided to carry on using them Once again James was our sales guy who is lovely and always willing to help and assist Carly was our next port of call who we dealt with throughout the move, lovely bubbly girl, always pleasant, easy to talk to and nothing was ever to much. Also very professional and polite and knew what she was talking about, thank you so much Carly & James The engineer who fitted all the wires and equipment, I wasnt there, but the staff here said he was also a lovely, professional guy The move went very smoothly, couldnt have gone better All in all the company and staff we dealt with were all 5 star Thanks guys
Oct 22 · 3 min read
Where Can AI Actually Save Your Business Time?
AI is everywhere right now. But forget the hype for a minute. For most SMEs, the real opportunity isn’t about completely changing how the business operates. It’s about using AI to save time, reduce repetitive tasks and make everyday work that little bit easier.
Written by
Lana Wynn Davies
Oct 19 · 3 min read
5 Cyber Security Mistakes SMEs Make Without Realising
Cyber security can feel like one of those things that only big businesses need to worry about. But the reality is that every business relies on technology in some way. Whether it’s email, Microsoft 365, online banking, customer information, cloud applications or simply the laptops your team uses every day, there’s plenty worth protecting.
Written by
Sept 28 · 3 min read
Firstcom Europe's September Newsletter
September has flown by, and what a month it’s been! Whether it’s supporting our local community, welcoming new customers, celebrating team milestones or getting involved in events across the region, it’s been a month full of great moments.
Written by
Lana Wynn Davies
Sept 14 · 3 min read
AI Agents vs Chatbots: What's the Difference and Why Should SMEs Care?
Artificial Intelligence is everywhere right now, but many businesses still use the terms AI Agents and chatbots interchangeably. While they may seem similar, they solve very different problems.
Written by
Lana Wynn Davies
Aug 20 · 3 min read
5 Everyday Business Tasks AI Can Take Off Your Plate Today
For many SMEs, the biggest challenge isn't finding more hours in the day, it's making better use of the time you already have. From answering calls to reviewing customer conversations, repetitive tasks can quickly eat into your team's productivity. The good news? AI can handle many of these everyday jobs for you.
Written by
Lana Wynn Davies
Aug 19 · 3 min read
Firstcom Europe Commits to Two More Seasons as Business Partner Elite with Bolton Wanderers FC
Bolton Wanderers Football Club is delighted to confirm that Firstcom Europe has renewed as a Business Partner Elite for two further seasons, covering 2026/27 and 2027/28.
Written by
Lana Wynn Davies
Aug 12 · 3 min read
Hybrid Working Done Right: Tools Every SME Needs in 2026
Hybrid working is no longer a temporary solution. In 2026, it's how many SMEs attract talent, improve flexibility, and boost productivity. The challenge isn't deciding whether to embrace hybrid work. It's making sure your team has the right technology to stay connected, secure, and productive wherever they work.
Written by
Lana Wynn Davies
Aug 04 · 3 min read
Cybersecurity Made Simple for SMEs: Where to Start
Cybersecurity can feel overwhelming for small and medium-sized businesses. With cyber threats constantly evolving, many SMEs assume they need expensive tools and dedicated security teams to stay protected.
Written by
Lana Wynn Davies
Jul 21 · 3 min read
Still Using Desk Phones? It Might Be Time for an Upgrade…
If your business is still relying on an ageing desk phone system, you could be missing out on opportunities to improve productivity, customer service, and flexibility.
Written by
Lana Wynn Davies
Jun 30 · 3 min read
Think You’re Too Small to Be Hacked? Think Again.
At Firstcom Europe, we speak to businesses every day who believe cybercriminals only target large corporations. It’s a common assumption – but it’s also one of the most dangerous.
Written by
Lana Wynn Davies
Jun 23 · 3 min read
Why Digital Transformation Isn’t Just for Big Corporates Anymore
Digital transformation isn’t just about software – it starts with how your business connects. From cloud telephony and fast fibre broadband to secure networks, reliable connectivity underpins everything. Without it, tools like CRM systems, collaboration platforms and cloud services simply don’t deliver their full value.
Written by
Lana Wynn Davies
Jun 19 · 3 min read
What Is UCaaS and Why Are SMEs Switching Fast?
For SMEs across the UK, the way we communicate at work has changed dramatically. Traditional phone systems and scattered apps simply can’t keep up. That’s where UCaaS (Unified Communications as a Service) comes in.
Written by
Lana Wynn Davies
Jun 18 · 3 min read
Buffering, Downtime & Lost Sales: The Hidden Cost of Bad Connectivity
In today’s always-on business world, slow internet isn’t just frustrating – it’s expensive. For SMEs across the UK, unreliable connectivity can quietly eat into productivity, damage customer experience, and ultimately cost you revenue.
Written by
Lana Wynn Davies
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