You want answers.
Our technical support team is available Monday to Friday, 09:00–17:00, helping customers resolve issues quickly and get back to business. For organisations with additional requirements, flexible support arrangements and extended cover options are also available.
Support when you need it.
Technology support isn't just about fixing faults. It's about helping your people stay productive, keeping customers connected and making sure your business can operate with confidence.
Speak directly to an experienced support team that understands your technology and takes ownership of resolving issues quickly.
From implementation and onboarding through to training, maintenance and ongoing advice, we're here to support you long after your solution goes live.
Your account manager works closely with you to understand your business, helping ensure you continue to get the most from your technology investment.
Many issues can be diagnosed and resolved remotely, allowing us to minimise disruption and restore service as quickly as possible.
Every business is different. We offer flexible support arrangements that can be tailored to operational needs, service requirements and business priorities.
Reliable support from people who understand your business
Technology support isn't just about fixing faults. It's about helping your people stay productive, keeping customers connected and making sure your business can operate with confidence.
Real People. Real Support.
Speak directly to an experienced support team that understands your technology and takes ownership of resolving issues quickly.
Support Throughout The Customer Journey
From implementation and onboarding through to training, maintenance and ongoing advice, we're here to support you long after your solution goes live.
Dedicated Account Management
Your account manager works closely with you to understand your business, helping ensure you continue to get the most from your technology investment.
Fast Remote Resolution
Many issues can be diagnosed and resolved remotely, allowing us to minimise disruption and restore service as quickly as possible.
Flexible Support Options
Every business is different. We offer flexible support arrangements that can be tailored to operational needs, service requirements and business priorities.
Trusted
Stories from small, medium, and large companies.
Supporting teams who need reliability and clarity.
EnquireLaura Appleton
25 Oct 2025
Amazing Service!
We've always had great experiences with Firstcom. Will resolved our issue at lightning speed new call groups set up within 10 minutes. Thank you!
Laura Appleton
25 Oct 2025
Amazing Service!
We've always had great experiences with Firstcom. Will resolved our issue at lightning speed new call groups set up within 10 minutes. Thank you!
FAQs
Your questions answered.
Every solution includes access to our experienced support team, who can help with technical queries, troubleshooting and day-to-day assistance. The exact level of support depends on the services you have with us.
Yes. Many technical issues can be diagnosed and resolved remotely, allowing us to restore service quickly without the need for an engineer visit.
If an on-site visit is needed, we'll arrange this for you and coordinate the necessary resources to help resolve the issue as efficiently as possible.
Additional support and maintenance options are available for organisations that require cover outside standard business hours.
Yes. We provide training and guidance to help ensure users and administrators feel confident using and managing their technology.
Our support team is available by phone and email during support hours, giving you direct access to people who can help.
Customer and
partner support.
Talk to our team
To contact support please call 0333 023 7000 and press option 1 during Firstcom working hours. Out of hours, qualifying customers should call 0333 023 7000 and follow the instructions.
You can email a detailed description of your issue to Firstcom support: support@firstcomeurope.co.uk. We aim to process emails received Monday to Friday between 08.30 -17.30 within 30 minutes of receipt. For all new request, customers will receive a confirmation email and a case reference number.
Partners should email our dedicated channel support team at: partnersupport@firstcomeurope.co.uk
Check your network status
Before you contact our support team, please check our Network Status page
Check Network Status