Support when your business can't afford to wait
24/7 SupportU gives your business access to expert support around the clock, helping you stay connected, productive and ready to support your customers whenever an issue arises.
Talk to us
Downtime can impact your customers, your employees and your ability to operate effectively. That's why we've created 24/7 SupportU, an extended support service designed for businesses that need help outside of standard support hours.
With access to on-call engineers 24 hours a day, 7 days a week, 365 days a year, you can be confident that expert help is available when you need it most. No complicated portals. No lengthy processes. Just straightforward support from real people.
Whether it's an evening, weekend or bank holiday, we're here to help keep your business running.
Our Support
Why Businesses Choose 24/7 SupportU
Technology doesn't stop at 5pm, and neither do many businesses. 24/7 SupportU gives you confidence that if something critical happens outside standard support hours, help is only a phone call away. It's an extra layer of protection designed to help keep your business connected, your customers supported and your operations moving forward, day or night.
Talk to us
Technology issues don't always happen during office hours.
Speak to usAccess our engineering team 24 hours a day, 7 days a week, 365 days a year.
For major service-impacting issues, we'll log your case, escalate it to an on-call engineer and start working towards a resolution as quickly as possible.
Just call 0333 023 7000. No complicated phone menus, portals or unnecessary delays.
Keep your organisation protected against unexpected outages and minimise disruption to your customers and employees.
Gain access to experienced engineers without the cost and complexity of maintaining additional in-house technical resource.
Protect your business with an additional layer of support that can be cancelled at any time, giving you flexibility as your requirements change.
Support Around The Clock
Access our engineering team 24 hours a day, 7 days a week, 365 days a year.
Fast Response For Critical Issues
For major service-impacting issues, we'll log your case, escalate it to an on-call engineer and start working towards a resolution as quickly as possible.
Simple Access To Help
Just call 0333 023 7000. No complicated phone menus, portals or unnecessary delays.
Business Continuity Protection
Keep your organisation protected against unexpected outages and minimise disruption to your customers and employees.
Expert Support Without The Overhead
Gain access to experienced engineers without the cost and complexity of maintaining additional in-house technical resource.
Flexible & Affordable Cover
Protect your business with an additional layer of support that can be cancelled at any time, giving you flexibility as your requirements change.
- Telephone Systems
- Broadband
- Ethernet
- SIP & Voice Services
- Business Mobiles
- Contact Centre Platforms
For every eligible priority incident, we'll log your case, provide a ticket reference and keep you updated throughout the process.
FAQs
Your questions answered
24/7 SupportU is an extended support service that provides access to technical assistance outside of standard business hours, including evenings, weekends and bank holidays.
The service is designed to support major incidents that have a serious impact on your ability to operate, helping ensure critical issues receive attention as quickly as possible.
Simply call 0333 023 7000 and our team will log your issue and escalate it to the appropriate on-call engineer where required.
A P1 issue is a major incident causing serious or critical disruption to your business operations.
Yes. 24/7 SupportU can be cancelled at any time, giving you flexibility and control over your support services.
If your organisation relies on technology to serve customers, support employees or maintain daily operations, having access to expert help outside business hours can provide valuable peace of mind and help reduce the impact of unexpected issues.
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David
09/09/2026
Big thanks to the firstcom team for…
Big thanks to the firstcom team for taking us through the whole prosses very smoothy. Particular thanks to Nigel who got up very early to travel to site for the install and Luke for organising the install.
JP Goldman Middlewich
08/09/2026
Great Communication
A big thank you to Warren for all his great work in our office! His professionalism, communication, and dedication have been outstanding.
Angelina Arkinstall
26/08/2026
Great Company and service
Great Company and service, system is working well and they sort out issues well. Would recommend
Kerry Page
24/08/2026
GREAT EXPERIENCE
We asked First Comm to devleop our shared working platform, get required licenses and set up a medium size team on email etc. for a new programme mobilising across Bradford. It's been a great experience and having their technical expert, Charlie C on hand and communicating in good time made sure everything flowed and we launched in good time. Further enquiries have been dealt with promptly. Kerry
Bradley Farrell
17/08/2026
Outstanding Customer Service!
I represent Lovatts Roofing in Bury. After a power cut caused some technical complications, I rang Firstcom and an engineer was thankfully sent out the same day. Callam was very friendly, professional and knowledgeable. He diagnosed our issues and increased our internet speeds by approx 6x If I had my own business I would choose Firstcom for sure. Just genuine real people with solutions.
Maria
11/08/2026
First class commitment and attention to detail
First class commitment and attention to detail. I need my office equipment to function on a daily basis and especially a busy Monday when schedules are of the essence. Firstcom were diligent and sorted my issues in a timely manner. Thank you for your continued support and understanding. Keep up the good work.
Natalie
27/07/2026
Great Service!
Transitioning telephone lines is never something we look forward to, however Firstcom has made the process easy from start to finish.
Louise
24/07/2026
Support
Recently needed some support, Jacob S was super, contacted us promptly, solved the problem& provided work around solutions, excellent support, thank you.
Geoff
23/07/2026
Quick to Help.
Whenever you ring you always get someone who is willing to help you to sort your issue out, unlike some companies that just want to pass you from department to department, very happy with the service we get and would highly recommend. Technical help is great and they call you back when the say they will, which is all done in a timely manner. (Thanks Ashley for your help )
Thomas
17/07/2026
5/5 always
Pleasure as always dealing with Carly, Chris and the wider team. Customer service and the price is the reason I continue to use Firstcom for my telephone and broadband. I could not recommend them enough.
Jo
16/07/2026
Excellence throughout
All the engineers, from the cable gentlemen who worked in very hot temperatures, to the installation engineers, they were all fantastic covering 3 floors of our building. All were clean and fast workers. They worked around our business needs so nothing/no one was affected. Our One to One contact Beth kept in touch throughout to make sure everything was going smoothly!
Machine Tool Supplies Ltd
10/07/2026
10/10 for Firstcom
Very happy with Firstcom, we have used them for many years. We have just had an upgrade on our broadband/telephone system, Charlotte our project co-ordinator was excellent. She kept us informed throughout the project and answered all our question promptly. i would 100% recommend Firstcom.
Janet Barnes
23/06/2026
Great telephone installation
We had a complicated telephone installation due to the nature of our premises - we were kept informed of progress at at all times and Carly the project manager was always available helpful and supportive
Robert Norris
19/06/2026
Great experience with Firstcom
Great experience with Firstcom, Kyle was very understanding to what we needed and very reasonable quotes. Carly took care of our order and went above and beyond to make sure the process was as smooth as possible.
Liam McCabe
21/05/2026
New phones arrived and hand delivered!
New phones arrived and hand delivered! All very happy here!
Rob Hutton
21/05/2026
The whole process has been great
The whole process has been a great experience from Jim in sales helping us find a great deal and Carly helping us with the organisation and logistics. Nigel and Dave have been excellent on site.with their knowledge and technical skill. The phones, door phones and cameras are all working well and the job has been done really neatly 🙏
Carolyn Holbrook
20/05/2026
10 stars if I could!
We have been with Firstcom for almost 5 years and when we recently moved premises we decided to carry on using them Once again James was our sales guy who is lovely and always willing to help and assist Carly was our next port of call who we dealt with throughout the move, lovely bubbly girl, always pleasant, easy to talk to and nothing was ever to much. Also very professional and polite and knew what she was talking about, thank you so much Carly & James The engineer who fitted all the wires and equipment, I wasnt there, but the staff here said he was also a lovely, professional guy The move went very smoothly, couldnt have gone better All in all the company and staff we dealt with were all 5 star Thanks guys