Simple to use, feature rich cloud based unified communications
Let's Discuss Your RequirementsUniverse gives you the freedom to take calls, collaborate with colleagues and stay connected to customers from almost anywhere, using the devices you already use every day. No complicated systems. No expensive on-site hardware. Just one simple platform that grows with your business.
Whether you're supporting office staff, home workers, field-based teams or multiple locations, Universe helps keep everybody connected without creating extra complexity.
Think of Universe as your business phone system in the cloud.
Talk to usGive your team the flexibility to work from wherever they perform best while staying fully connected to colleagues and customers.
Use a desk phone, laptop, mobile or tablet and enjoy the same business communication experience wherever you are.
Make it easier for customers to reach the right person with intelligent call routing and customisable call flows.
Add users, locations and functionality as your business evolves, without replacing your communication platform.
Combine advanced calling capabilities with Microsoft Teams to create one connected communication experience.
Access reporting, call recording and management tools that help improve customer service and team performance.
Work from anywhere
Give your team the flexibility to work from wherever they perform best while staying fully connected to colleagues and customers.
Stay connected across every device
Use a desk phone, laptop, mobile or tablet and enjoy the same business communication experience wherever you are.
Route calls more effectively
Make it easier for customers to reach the right person with intelligent call routing and customisable call flows.
Support business growth
Add users, locations and functionality as your business evolves, without replacing your communication platform.
Bring teams and telephony together
Combine advanced calling capabilities with Microsoft Teams to create one connected communication experience.
Gain greater control
Access reporting, call recording and management tools that help improve customer service and team performance.
What This Means in Real Life
Open new locations without worrying about installing and maintaining separate phone systems.
Allow employees to work from home, in the office, or on the road while remaining accessible through one business number.
Make it easier for customers to reach the right department and improve the overall experience when contacting your business.
Keep teams connected across different locations while maintaining a consistent customer experience.
Trusted
How it works
Think of Universe as your business phone system in the cloud. Instead of relying on equipment sitting in your office, your communications are securely hosted online. That means your team can make and receive calls from their desk phone, mobile, laptop or tablet while using the same business number and maintaining the same professional experience for customers. As your business grows, adding new users or locations is straightforward. If your team works remotely, nothing changes. If you move offices, your communications move with you.
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FAQs
We're here to help
Absolutely. Universe is cloud-based, which means your team can make and receive business calls from the office, home or on the move using the same business number and experience across devices. Whether someone is at their desk, working remotely or visiting customers, they stay connected.
In many cases, yes. Universe can integrate with Microsoft Teams, allowing businesses to combine advanced calling functionality with the collaboration tools they already rely on. If you have specific requirements, our team can help identify the best approach for your business.
Yes. Universe is designed to grow with your business. Adding new users, locations or devices is straightforward, making it ideal for businesses that are expanding, adapting to new ways of working or managing multiple sites.
Not at all. Universe is designed to be easy to use, with simple tools that allow businesses to manage call flows and day-to-day communication settings without needing specialist technical knowledge. And if you ever need support, Firstcom Europe is here to help.
Every business is different, but our team will work with you to make the transition as smooth as possible. We'll help plan the rollout, port your existing numbers where required, and ensure your team is ready to get started with minimal disruption to day-to-day operations.