When connectivity goes down, productivity stops, customer service suffers and critical systems can become unavailable. Whether it's an unexpected outage, network issue or infrastructure failure, even a short disruption can have a significant impact on your business.
Backup Connectivity provides an always-ready safety net, helping keep your business online when your primary connection isn't available.
How it works
Think of Backup Connectivity as a spare tyre for your internet connection.
Using 4G, 5G or alternative connectivity technologies, traffic is automatically redirected so your users can continue accessing systems, making calls and serving customers. In many cases, employees may not even realise the switch has happened. The result is a more resilient business that's better prepared for unexpected disruptions.
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What This Means In Real Life
If your broadband connection fails, cloud-based communications can continue operating through the backup connection, helping maintain customer service. This is a practical outcome of maintaining internet connectivity during outages.
Employees maintain access to cloud applications, files and collaboration tools when internet issues occur. This is a practical outcome of continued connectivity.
Orders, enquiries and customer interactions can continue even if your main connection is unavailable. This is a business continuity outcome supported by the failover capability.
Instead of scrambling for solutions when connectivity fails, your business already has a recovery plan in place. This is an inferred business benefit of a backup service.
Prepare for the outage before it happens
If your primary connection goes down, traffic can automatically switch to a backup service, reducing disruption and helping keep operations running.
Provide an alternative route to the internet using modern cellular networks, helping maintain connectivity when fixed-line services are unavailable.
Keep critical systems available and reduce the operational impact of network outages.
Backup solutions can often be deployed quickly, helping businesses strengthen resilience without lengthy installation times.
We'll help configure, monitor and support your backup connectivity solution so everything works when it's needed most.
Whether you need backup for a single site or multiple locations, solutions can be tailored around your operational requirements.
Automatic Failover
If your primary connection goes down, traffic can automatically switch to a backup service, reducing disruption and helping keep operations running.
4G & 5G Backup Connectivity
Provide an alternative route to the internet using modern cellular networks, helping maintain connectivity when fixed-line services are unavailable.
Business Continuity Protection
Keep critical systems available and reduce the operational impact of network outages.
Rapid Deployment
Backup solutions can often be deployed quickly, helping businesses strengthen resilience without lengthy installation times.
Fully Managed Service
We'll help configure, monitor and support your backup connectivity solution so everything works when it's needed most.
Scalable Protection
Whether you need backup for a single site or multiple locations, solutions can be tailored around your operational requirements.
FAQs
Your questions answered
Backup Connectivity provides a secondary internet connection that helps keep your business online if your primary service experiences an outage or fault.
If your main connection becomes unavailable, traffic is automatically redirected through the backup service, helping minimise disruption to users and systems.
Many businesses use Backup Connectivity alongside Fibre Broadband to provide additional resilience and protect against unexpected outages.
Your backup connection can continue providing internet access while the primary service is restored, helping maintain productivity and business operations.
Yes. Businesses that rely on cloud communications often use backup connectivity to help reduce the impact of internet outages on their phone systems and customer service.
Yes. Solutions can be tailored for organisations operating across multiple locations that require reliable connectivity.
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David
09/09/2026
Big thanks to the firstcom team for…
Big thanks to the firstcom team for taking us through the whole prosses very smoothy. Particular thanks to Nigel who got up very early to travel to site for the install and Luke for organising the install.
JP Goldman Middlewich
08/09/2026
Great Communication
A big thank you to Warren for all his great work in our office! His professionalism, communication, and dedication have been outstanding.
Angelina Arkinstall
26/08/2026
Great Company and service
Great Company and service, system is working well and they sort out issues well. Would recommend
Kerry Page
24/08/2026
GREAT EXPERIENCE
We asked First Comm to devleop our shared working platform, get required licenses and set up a medium size team on email etc. for a new programme mobilising across Bradford. It's been a great experience and having their technical expert, Charlie C on hand and communicating in good time made sure everything flowed and we launched in good time. Further enquiries have been dealt with promptly. Kerry
Bradley Farrell
17/08/2026
Outstanding Customer Service!
I represent Lovatts Roofing in Bury. After a power cut caused some technical complications, I rang Firstcom and an engineer was thankfully sent out the same day. Callam was very friendly, professional and knowledgeable. He diagnosed our issues and increased our internet speeds by approx 6x If I had my own business I would choose Firstcom for sure. Just genuine real people with solutions.
Maria
11/08/2026
First class commitment and attention to detail
First class commitment and attention to detail. I need my office equipment to function on a daily basis and especially a busy Monday when schedules are of the essence. Firstcom were diligent and sorted my issues in a timely manner. Thank you for your continued support and understanding. Keep up the good work.
Natalie
27/07/2026
Great Service!
Transitioning telephone lines is never something we look forward to, however Firstcom has made the process easy from start to finish.
Louise
24/07/2026
Support
Recently needed some support, Jacob S was super, contacted us promptly, solved the problem& provided work around solutions, excellent support, thank you.
Geoff
23/07/2026
Quick to Help.
Whenever you ring you always get someone who is willing to help you to sort your issue out, unlike some companies that just want to pass you from department to department, very happy with the service we get and would highly recommend. Technical help is great and they call you back when the say they will, which is all done in a timely manner. (Thanks Ashley for your help )
Thomas
17/07/2026
5/5 always
Pleasure as always dealing with Carly, Chris and the wider team. Customer service and the price is the reason I continue to use Firstcom for my telephone and broadband. I could not recommend them enough.
Jo
16/07/2026
Excellence throughout
All the engineers, from the cable gentlemen who worked in very hot temperatures, to the installation engineers, they were all fantastic covering 3 floors of our building. All were clean and fast workers. They worked around our business needs so nothing/no one was affected. Our One to One contact Beth kept in touch throughout to make sure everything was going smoothly!
Machine Tool Supplies Ltd
10/07/2026
10/10 for Firstcom
Very happy with Firstcom, we have used them for many years. We have just had an upgrade on our broadband/telephone system, Charlotte our project co-ordinator was excellent. She kept us informed throughout the project and answered all our question promptly. i would 100% recommend Firstcom.
Janet Barnes
23/06/2026
Great telephone installation
We had a complicated telephone installation due to the nature of our premises - we were kept informed of progress at at all times and Carly the project manager was always available helpful and supportive
Robert Norris
19/06/2026
Great experience with Firstcom
Great experience with Firstcom, Kyle was very understanding to what we needed and very reasonable quotes. Carly took care of our order and went above and beyond to make sure the process was as smooth as possible.
Liam McCabe
21/05/2026
New phones arrived and hand delivered!
New phones arrived and hand delivered! All very happy here!
Rob Hutton
21/05/2026
The whole process has been great
The whole process has been a great experience from Jim in sales helping us find a great deal and Carly helping us with the organisation and logistics. Nigel and Dave have been excellent on site.with their knowledge and technical skill. The phones, door phones and cameras are all working well and the job has been done really neatly 🙏
Carolyn Holbrook
20/05/2026
10 stars if I could!
We have been with Firstcom for almost 5 years and when we recently moved premises we decided to carry on using them Once again James was our sales guy who is lovely and always willing to help and assist Carly was our next port of call who we dealt with throughout the move, lovely bubbly girl, always pleasant, easy to talk to and nothing was ever to much. Also very professional and polite and knew what she was talking about, thank you so much Carly & James The engineer who fitted all the wires and equipment, I wasnt there, but the staff here said he was also a lovely, professional guy The move went very smoothly, couldnt have gone better All in all the company and staff we dealt with were all 5 star Thanks guys