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Service

MaxContact

Better conversations. Better outcomes.

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Introducing

Make every customer conversation count

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Whether you're generating new business, supporting existing customers or recovering outstanding payments, the quality of those interactions can have a direct impact on revenue, customer loyalty and operational efficiency.

MaxContact helps businesses manage customer conversations more effectively, bringing together contact centre functionality, omnichannel engagement, AI and analytics into one easy-to-use platform that helps teams perform at their best.

How it works

Think of MaxContact as the central hub for your customer conversations.

MaxContact brings together voice, digital channels, AI-powered capabilities and performance insights into one platform, helping teams manage interactions more effectively while giving managers greater visibility and control.

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Speech Analytics Leaders 2 Dark Purple

Hear what our customers have to say

Supporting businesses in Bolton and beyond.

View Case Studies
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David

09/09/2026

Big thanks to the firstcom team for…

Big thanks to the firstcom team for taking us through the whole prosses very smoothy. Particular thanks to Nigel who got up very early to travel to site for the install and Luke for organising the install.

JP

JP Goldman Middlewich

08/09/2026

Great Communication

A big thank you to Warren for all his great work in our office! His professionalism, communication, and dedication have been outstanding.

AA

Angelina Arkinstall

26/08/2026

Great Company and service

Great Company and service, system is working well and they sort out issues well. Would recommend

KP

Kerry Page

24/08/2026

GREAT EXPERIENCE

We asked First Comm to devleop our shared working platform, get required licenses and set up a medium size team on email etc. for a new programme mobilising across Bradford. It's been a great experience and having their technical expert, Charlie C on hand and communicating in good time made sure everything flowed and we launched in good time. Further enquiries have been dealt with promptly. Kerry

BF

Bradley Farrell

17/08/2026

Outstanding Customer Service!

I represent Lovatts Roofing in Bury. After a power cut caused some technical complications, I rang Firstcom and an engineer was thankfully sent out the same day. Callam was very friendly, professional and knowledgeable. He diagnosed our issues and increased our internet speeds by approx 6x If I had my own business I would choose Firstcom for sure. Just genuine real people with solutions.

M

Maria

11/08/2026

First class commitment and attention to detail

First class commitment and attention to detail. I need my office equipment to function on a daily basis and especially a busy Monday when schedules are of the essence. Firstcom were diligent and sorted my issues in a timely manner. Thank you for your continued support and understanding. Keep up the good work.

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Natalie

27/07/2026

Great Service!

Transitioning telephone lines is never something we look forward to, however Firstcom has made the process easy from start to finish.

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Louise

24/07/2026

Support

Recently needed some support, Jacob S was super, contacted us promptly, solved the problem& provided work around solutions, excellent support, thank you.

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Geoff

23/07/2026

Quick to Help.

Whenever you ring you always get someone who is willing to help you to sort your issue out, unlike some companies that just want to pass you from department to department, very happy with the service we get and would highly recommend. Technical help is great and they call you back when the say they will, which is all done in a timely manner. (Thanks Ashley for your help )

T

Thomas

17/07/2026

5/5 always

Pleasure as always dealing with Carly, Chris and the wider team. Customer service and the price is the reason I continue to use Firstcom for my telephone and broadband. I could not recommend them enough.

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Jo

16/07/2026

Excellence throughout

All the engineers, from the cable gentlemen who worked in very hot temperatures, to the installation engineers, they were all fantastic covering 3 floors of our building. All were clean and fast workers. They worked around our business needs so nothing/no one was affected. Our One to One contact Beth kept in touch throughout to make sure everything was going smoothly!

MTS

Machine Tool Supplies Ltd

10/07/2026

10/10 for Firstcom

Very happy with Firstcom, we have used them for many years. We have just had an upgrade on our broadband/telephone system, Charlotte our project co-ordinator was excellent. She kept us informed throughout the project and answered all our question promptly. i would 100% recommend Firstcom.

JB

Janet Barnes

23/06/2026

Great telephone installation

We had a complicated telephone installation due to the nature of our premises - we were kept informed of progress at at all times and Carly the project manager was always available helpful and supportive

RN

Robert Norris

19/06/2026

Great experience with Firstcom

Great experience with Firstcom, Kyle was very understanding to what we needed and very reasonable quotes. Carly took care of our order and went above and beyond to make sure the process was as smooth as possible.

LM

Liam McCabe

21/05/2026

New phones arrived and hand delivered!

New phones arrived and hand delivered! All very happy here!

RH

Rob Hutton

21/05/2026

The whole process has been great

The whole process has been a great experience from Jim in sales helping us find a great deal and Carly helping us with the organisation and logistics. Nigel and Dave have been excellent on site.with their knowledge and technical skill. The phones, door phones and cameras are all working well and the job has been done really neatly 🙏

CH

Carolyn Holbrook

20/05/2026

10 stars if I could!

We have been with Firstcom for almost 5 years and when we recently moved premises we decided to carry on using them Once again James was our sales guy who is lovely and always willing to help and assist Carly was our next port of call who we dealt with throughout the move, lovely bubbly girl, always pleasant, easy to talk to and nothing was ever to much. Also very professional and polite and knew what she was talking about, thank you so much Carly & James The engineer who fitted all the wires and equipment, I wasnt there, but the staff here said he was also a lovely, professional guy The move went very smoothly, couldnt have gone better All in all the company and staff we dealt with were all 5 star Thanks guys

Features

What This Means In Real Life

Teams have access to the tools and information they need to deliver faster, more personalised and more consistent customer interactions.

Clear insights and reporting help identify trends, improve performance and make more informed decisions.

AI and automation help reduce repetitive tasks, leaving teams free to focus on conversations that create value.

By improving engagement, visibility and efficiency, businesses can maximise the outcomes from every customer conversation.

Inbound Tech 2

FAQs

Your questions answered

MaxContact is an AI-powered customer engagement platform that combines contact centre functionality, omnichannel engagement, AI capabilities and conversation analytics within a single solution.

MaxContact is well suited to organisations that manage large volumes of customer interactions, including sales teams, customer service departments and contact centres.

By bringing customer engagement tools, analytics and automation together in one platform, MaxContact helps teams respond more effectively and deliver better customer outcomes.

Yes. The platform includes AI-powered voice and digital agent capabilities that can help automate tasks, improve efficiency and support customer interactions.

Absolutely. MaxContact is designed to be scalable, helping businesses manage increasing interaction volumes while maintaining service quality and performance.

MaxContact is designed to be practical and straightforward to deploy, helping organisations start realising benefits quickly while measuring performance against agreed objectives.