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Contact Centre

8x8

Create more meaningful customer conversations.

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Introducing

Deliver better customer experiences, wherever conversations happen

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Customers expect fast responses, seamless interactions and the ability to connect with your business on their terms.

Whether they're calling, messaging, joining a video meeting or contacting your team through digital channels, every interaction matters.

8x8 helps bring those conversations together in one platform, making it easier to deliver consistent service, support your teams and create better customer experiences.

How it works

One platform for every customer conversation

8x8 helps simplify customer engagement by bringing voice, video, chat, messaging and contact centre capabilities together within a single platform. This gives your teams greater visibility, improves collaboration and helps ensure customers enjoy a smoother experience every time they interact with your business.

Discuss with us
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Hear what our customers have to say

Supporting businesses in Bolton and beyond.

View Case Studies
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David

09/09/2026

Big thanks to the firstcom team for…

Big thanks to the firstcom team for taking us through the whole prosses very smoothy. Particular thanks to Nigel who got up very early to travel to site for the install and Luke for organising the install.

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JP Goldman Middlewich

08/09/2026

Great Communication

A big thank you to Warren for all his great work in our office! His professionalism, communication, and dedication have been outstanding.

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Angelina Arkinstall

26/08/2026

Great Company and service

Great Company and service, system is working well and they sort out issues well. Would recommend

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Kerry Page

24/08/2026

GREAT EXPERIENCE

We asked First Comm to devleop our shared working platform, get required licenses and set up a medium size team on email etc. for a new programme mobilising across Bradford. It's been a great experience and having their technical expert, Charlie C on hand and communicating in good time made sure everything flowed and we launched in good time. Further enquiries have been dealt with promptly. Kerry

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Bradley Farrell

17/08/2026

Outstanding Customer Service!

I represent Lovatts Roofing in Bury. After a power cut caused some technical complications, I rang Firstcom and an engineer was thankfully sent out the same day. Callam was very friendly, professional and knowledgeable. He diagnosed our issues and increased our internet speeds by approx 6x If I had my own business I would choose Firstcom for sure. Just genuine real people with solutions.

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Maria

11/08/2026

First class commitment and attention to detail

First class commitment and attention to detail. I need my office equipment to function on a daily basis and especially a busy Monday when schedules are of the essence. Firstcom were diligent and sorted my issues in a timely manner. Thank you for your continued support and understanding. Keep up the good work.

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Natalie

27/07/2026

Great Service!

Transitioning telephone lines is never something we look forward to, however Firstcom has made the process easy from start to finish.

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Louise

24/07/2026

Support

Recently needed some support, Jacob S was super, contacted us promptly, solved the problem& provided work around solutions, excellent support, thank you.

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Geoff

23/07/2026

Quick to Help.

Whenever you ring you always get someone who is willing to help you to sort your issue out, unlike some companies that just want to pass you from department to department, very happy with the service we get and would highly recommend. Technical help is great and they call you back when the say they will, which is all done in a timely manner. (Thanks Ashley for your help )

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Thomas

17/07/2026

5/5 always

Pleasure as always dealing with Carly, Chris and the wider team. Customer service and the price is the reason I continue to use Firstcom for my telephone and broadband. I could not recommend them enough.

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Jo

16/07/2026

Excellence throughout

All the engineers, from the cable gentlemen who worked in very hot temperatures, to the installation engineers, they were all fantastic covering 3 floors of our building. All were clean and fast workers. They worked around our business needs so nothing/no one was affected. Our One to One contact Beth kept in touch throughout to make sure everything was going smoothly!

MTS

Machine Tool Supplies Ltd

10/07/2026

10/10 for Firstcom

Very happy with Firstcom, we have used them for many years. We have just had an upgrade on our broadband/telephone system, Charlotte our project co-ordinator was excellent. She kept us informed throughout the project and answered all our question promptly. i would 100% recommend Firstcom.

JB

Janet Barnes

23/06/2026

Great telephone installation

We had a complicated telephone installation due to the nature of our premises - we were kept informed of progress at at all times and Carly the project manager was always available helpful and supportive

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Robert Norris

19/06/2026

Great experience with Firstcom

Great experience with Firstcom, Kyle was very understanding to what we needed and very reasonable quotes. Carly took care of our order and went above and beyond to make sure the process was as smooth as possible.

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Liam McCabe

21/05/2026

New phones arrived and hand delivered!

New phones arrived and hand delivered! All very happy here!

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Rob Hutton

21/05/2026

The whole process has been great

The whole process has been a great experience from Jim in sales helping us find a great deal and Carly helping us with the organisation and logistics. Nigel and Dave have been excellent on site.with their knowledge and technical skill. The phones, door phones and cameras are all working well and the job has been done really neatly 🙏

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Carolyn Holbrook

20/05/2026

10 stars if I could!

We have been with Firstcom for almost 5 years and when we recently moved premises we decided to carry on using them Once again James was our sales guy who is lovely and always willing to help and assist Carly was our next port of call who we dealt with throughout the move, lovely bubbly girl, always pleasant, easy to talk to and nothing was ever to much. Also very professional and polite and knew what she was talking about, thank you so much Carly & James The engineer who fitted all the wires and equipment, I wasnt there, but the staff here said he was also a lovely, professional guy The move went very smoothly, couldnt have gone better All in all the company and staff we dealt with were all 5 star Thanks guys

Features

What This Means In Real Life

Intelligent routing and connected systems help reduce frustration and get enquiries to the people best placed to help.

Employees can move between calls, meetings, messaging and customer conversations without switching between multiple platforms.

AI-powered insights and conversation intelligence help identify trends, improve performance and support more informed decisions.

As customer expectations change and your organisation expands, 8x8 can scale alongside your requirements.

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How it Works

Think of 8x8 as a central hub for all your business communications.

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Instead of managing separate systems for calls, video meetings, messaging and customer interactions, everything is brought together in one easy-to-use platform. Teams can collaborate more effectively, respond faster and maintain a consistent experience across every channel.

Built-in AI capabilities help automate routine tasks, support better decision-making and ensure important insights from customer conversations aren't missed.

The result is a more connected business and a better experience for both employees and customers.

FAQs

Your questions answered

8x8 is a cloud-based communications and contact centre platform that combines voice, video, messaging and customer engagement tools within a single solution.

Yes. 8x8 is designed to help organisations manage customer interactions more effectively across multiple communication channels.

Absolutely. Teams can access calls, meetings, messaging and collaboration tools through one platform, wherever they are working.

8x8 brings together voice, video, chat and messaging into a unified communications experience.

AI capabilities help improve routing, provide conversation insights, generate meeting summaries and support more efficient customer engagement.

8x8 is designed to provide a straightforward implementation experience with an intuitive user interface and fast adoption for teams.