AI Agents
AI Agents help you answer more calls, support more customers and give your team more time to focus on the conversations that matter most. All without changing the way your business operates.
Let's Talk
AI Agents help ensure every call is answered, every enquiry is captured and every customer receives a prompt response, regardless of the time of day.
Working alongside your existing team and phone system, AI Agents handle routine conversations, capture important information and direct callers to the right place, helping your business stay responsive without increasing workload.
AI that works alongside your team
Talk to usYour always-on front door.
Answer every call professionally and consistently, direct callers to the right person, answer approved questions and take accurate messages when your team is unavailable.
Available when your team isn't.
Capture enquiries, answer customer questions and escalate urgent matters outside of normal working hours, helping your business remain responsive around the clock.
Support when demand is highest.
Manage spikes in call volume, reduce queues and help ensure customers aren't left waiting during busy periods, marketing campaigns or staff absences.
Support for your team as well as your customers.
Automatically create notes, summaries and actions from conversations, reducing administration and helping employees stay focused on higher-value work.
There's no need to replace your current phone system.
AI Agents work alongside your existing setup, helping you introduce AI without unnecessary cost, disruption or complexity.
See exactly what happened during every interaction with call summaries, captured information and clear handovers to your team.
AI Receptionist
Your always-on front door.
Answer every call professionally and consistently, direct callers to the right person, answer approved questions and take accurate messages when your team is unavailable.
Out of Hours Agent
Available when your team isn't.
Capture enquiries, answer customer questions and escalate urgent matters outside of normal working hours, helping your business remain responsive around the clock.
Overflow Agent
Support when demand is highest.
Manage spikes in call volume, reduce queues and help ensure customers aren't left waiting during busy periods, marketing campaigns or staff absences.
AI Personal Assistant
Support for your team as well as your customers.
Automatically create notes, summaries and actions from conversations, reducing administration and helping employees stay focused on higher-value work.
Works With Existing Systems
There's no need to replace your current phone system.
AI Agents work alongside your existing setup, helping you introduce AI without unnecessary cost, disruption or complexity.
Complete Visibility
See exactly what happened during every interaction with call summaries, captured information and clear handovers to your team.
An additional member of your team that's always available
Out-of-hours enquiries are captured, urgent issues are escalated and customers always receive a response.
Every missed call could be a potential sale, booking or customer enquiry. AI Agents help ensure those opportunities aren't lost.
Routine and repetitive conversations are handled automatically, giving your team more time for customers who need personal support.
Callers receive faster responses, shorter waiting times and a more consistent experience whenever they contact your business.
FAQs
Your questions answered
No. AI Agents are designed to work alongside your people, not replace them. They handle routine and repetitive interactions, leaving your team free to focus on conversations that require experience, expertise and personal service.
No. AI Agents work alongside your existing phone system, helping you introduce AI without needing new hardware or a complete migration.
Absolutely. Customers can be transferred to a member of your team whenever required. The information already gathered by the AI Agent travels with the call, helping create a smoother handover.
Out-of-hours AI Agents can answer calls, capture enquiries, provide approved information and escalate urgent matters according to the rules you set.
AI Agents are designed to be straightforward to implement and can be introduced gradually, allowing businesses to start with a specific use case and expand over time.
Yes. AI Agents can provide summaries and captured information from conversations, giving your team full visibility of customer interactions and any required follow-up actions.
David
09/09/2026
Big thanks to the firstcom team for…
Big thanks to the firstcom team for taking us through the whole prosses very smoothy. Particular thanks to Nigel who got up very early to travel to site for the install and Luke for organising the install.
JP Goldman Middlewich
08/09/2026
Great Communication
A big thank you to Warren for all his great work in our office! His professionalism, communication, and dedication have been outstanding.
Angelina Arkinstall
26/08/2026
Great Company and service
Great Company and service, system is working well and they sort out issues well. Would recommend
Kerry Page
24/08/2026
GREAT EXPERIENCE
We asked First Comm to devleop our shared working platform, get required licenses and set up a medium size team on email etc. for a new programme mobilising across Bradford. It's been a great experience and having their technical expert, Charlie C on hand and communicating in good time made sure everything flowed and we launched in good time. Further enquiries have been dealt with promptly. Kerry
Bradley Farrell
17/08/2026
Outstanding Customer Service!
I represent Lovatts Roofing in Bury. After a power cut caused some technical complications, I rang Firstcom and an engineer was thankfully sent out the same day. Callam was very friendly, professional and knowledgeable. He diagnosed our issues and increased our internet speeds by approx 6x If I had my own business I would choose Firstcom for sure. Just genuine real people with solutions.
Maria
11/08/2026
First class commitment and attention to detail
First class commitment and attention to detail. I need my office equipment to function on a daily basis and especially a busy Monday when schedules are of the essence. Firstcom were diligent and sorted my issues in a timely manner. Thank you for your continued support and understanding. Keep up the good work.
Natalie
27/07/2026
Great Service!
Transitioning telephone lines is never something we look forward to, however Firstcom has made the process easy from start to finish.
Louise
24/07/2026
Support
Recently needed some support, Jacob S was super, contacted us promptly, solved the problem& provided work around solutions, excellent support, thank you.
Geoff
23/07/2026
Quick to Help.
Whenever you ring you always get someone who is willing to help you to sort your issue out, unlike some companies that just want to pass you from department to department, very happy with the service we get and would highly recommend. Technical help is great and they call you back when the say they will, which is all done in a timely manner. (Thanks Ashley for your help )
Thomas
17/07/2026
5/5 always
Pleasure as always dealing with Carly, Chris and the wider team. Customer service and the price is the reason I continue to use Firstcom for my telephone and broadband. I could not recommend them enough.
Jo
16/07/2026
Excellence throughout
All the engineers, from the cable gentlemen who worked in very hot temperatures, to the installation engineers, they were all fantastic covering 3 floors of our building. All were clean and fast workers. They worked around our business needs so nothing/no one was affected. Our One to One contact Beth kept in touch throughout to make sure everything was going smoothly!
Machine Tool Supplies Ltd
10/07/2026
10/10 for Firstcom
Very happy with Firstcom, we have used them for many years. We have just had an upgrade on our broadband/telephone system, Charlotte our project co-ordinator was excellent. She kept us informed throughout the project and answered all our question promptly. i would 100% recommend Firstcom.
Janet Barnes
23/06/2026
Great telephone installation
We had a complicated telephone installation due to the nature of our premises - we were kept informed of progress at at all times and Carly the project manager was always available helpful and supportive
Robert Norris
19/06/2026
Great experience with Firstcom
Great experience with Firstcom, Kyle was very understanding to what we needed and very reasonable quotes. Carly took care of our order and went above and beyond to make sure the process was as smooth as possible.
Liam McCabe
21/05/2026
New phones arrived and hand delivered!
New phones arrived and hand delivered! All very happy here!
Rob Hutton
21/05/2026
The whole process has been great
The whole process has been a great experience from Jim in sales helping us find a great deal and Carly helping us with the organisation and logistics. Nigel and Dave have been excellent on site.with their knowledge and technical skill. The phones, door phones and cameras are all working well and the job has been done really neatly 🙏
Carolyn Holbrook
20/05/2026
10 stars if I could!
We have been with Firstcom for almost 5 years and when we recently moved premises we decided to carry on using them Once again James was our sales guy who is lovely and always willing to help and assist Carly was our next port of call who we dealt with throughout the move, lovely bubbly girl, always pleasant, easy to talk to and nothing was ever to much. Also very professional and polite and knew what she was talking about, thank you so much Carly & James The engineer who fitted all the wires and equipment, I wasnt there, but the staff here said he was also a lovely, professional guy The move went very smoothly, couldnt have gone better All in all the company and staff we dealt with were all 5 star Thanks guys