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Service

Media on Hold

Turn waiting time into an opportunity

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Introduction

The time customers spend waiting doesn't have to be wasted.

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When customers call your business, every interaction shapes their perception of your brand, even when they're waiting to speak to someone.

Media On Hold helps you create a more professional caller experience through personalised greetings, marketing messages and branded recordings that keep callers engaged, informed and reassured while they wait.

No generic hold music. No missed opportunities. Just a better experience for your customers.
Benefits

Make every call count

Talk to us

Produce high-quality greetings, announcements and on-hold messages that reflect your brand and create a professional first impression.

Need to promote an event, update opening hours or launch a new campaign? Make changes whenever you need to without waiting for lengthy production times.

Manage recordings at any time, giving your business complete flexibility and control over customer messaging.

Manage all of your recordings from one easy-to-use platform, helping keep communications consistent across your organisation.

Choose from a range of voice styles to create messaging that aligns with your brand and customer experience goals.

Whether you're a small business or a large organisation, Media On Hold can adapt to suit your requirements.

We make it simple

Every customer interaction matters

Rather than sitting in silence, callers can hear useful information about your business, services and current promotions.

Every inbound call becomes an opportunity to raise awareness of products, services, events and campaigns.

Need to update a Christmas message, holiday opening hours or an urgent service announcement? Changes can be made immediately.

Consistent, high-quality audio messaging helps create a stronger impression and a better experience for customers.

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Hear what our customers have to say

Supporting businesses in Bolton and beyond.

View Case Studies
D

David

09/09/2026

Big thanks to the firstcom team for…

Big thanks to the firstcom team for taking us through the whole prosses very smoothy. Particular thanks to Nigel who got up very early to travel to site for the install and Luke for organising the install.

JP

JP Goldman Middlewich

08/09/2026

Great Communication

A big thank you to Warren for all his great work in our office! His professionalism, communication, and dedication have been outstanding.

AA

Angelina Arkinstall

26/08/2026

Great Company and service

Great Company and service, system is working well and they sort out issues well. Would recommend

KP

Kerry Page

24/08/2026

GREAT EXPERIENCE

We asked First Comm to devleop our shared working platform, get required licenses and set up a medium size team on email etc. for a new programme mobilising across Bradford. It's been a great experience and having their technical expert, Charlie C on hand and communicating in good time made sure everything flowed and we launched in good time. Further enquiries have been dealt with promptly. Kerry

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Bradley Farrell

17/08/2026

Outstanding Customer Service!

I represent Lovatts Roofing in Bury. After a power cut caused some technical complications, I rang Firstcom and an engineer was thankfully sent out the same day. Callam was very friendly, professional and knowledgeable. He diagnosed our issues and increased our internet speeds by approx 6x If I had my own business I would choose Firstcom for sure. Just genuine real people with solutions.

M

Maria

11/08/2026

First class commitment and attention to detail

First class commitment and attention to detail. I need my office equipment to function on a daily basis and especially a busy Monday when schedules are of the essence. Firstcom were diligent and sorted my issues in a timely manner. Thank you for your continued support and understanding. Keep up the good work.

N

Natalie

27/07/2026

Great Service!

Transitioning telephone lines is never something we look forward to, however Firstcom has made the process easy from start to finish.

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Louise

24/07/2026

Support

Recently needed some support, Jacob S was super, contacted us promptly, solved the problem& provided work around solutions, excellent support, thank you.

G

Geoff

23/07/2026

Quick to Help.

Whenever you ring you always get someone who is willing to help you to sort your issue out, unlike some companies that just want to pass you from department to department, very happy with the service we get and would highly recommend. Technical help is great and they call you back when the say they will, which is all done in a timely manner. (Thanks Ashley for your help )

T

Thomas

17/07/2026

5/5 always

Pleasure as always dealing with Carly, Chris and the wider team. Customer service and the price is the reason I continue to use Firstcom for my telephone and broadband. I could not recommend them enough.

J

Jo

16/07/2026

Excellence throughout

All the engineers, from the cable gentlemen who worked in very hot temperatures, to the installation engineers, they were all fantastic covering 3 floors of our building. All were clean and fast workers. They worked around our business needs so nothing/no one was affected. Our One to One contact Beth kept in touch throughout to make sure everything was going smoothly!

MTS

Machine Tool Supplies Ltd

10/07/2026

10/10 for Firstcom

Very happy with Firstcom, we have used them for many years. We have just had an upgrade on our broadband/telephone system, Charlotte our project co-ordinator was excellent. She kept us informed throughout the project and answered all our question promptly. i would 100% recommend Firstcom.

JB

Janet Barnes

23/06/2026

Great telephone installation

We had a complicated telephone installation due to the nature of our premises - we were kept informed of progress at at all times and Carly the project manager was always available helpful and supportive

RN

Robert Norris

19/06/2026

Great experience with Firstcom

Great experience with Firstcom, Kyle was very understanding to what we needed and very reasonable quotes. Carly took care of our order and went above and beyond to make sure the process was as smooth as possible.

LM

Liam McCabe

21/05/2026

New phones arrived and hand delivered!

New phones arrived and hand delivered! All very happy here!

RH

Rob Hutton

21/05/2026

The whole process has been great

The whole process has been a great experience from Jim in sales helping us find a great deal and Carly helping us with the organisation and logistics. Nigel and Dave have been excellent on site.with their knowledge and technical skill. The phones, door phones and cameras are all working well and the job has been done really neatly 🙏

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Carolyn Holbrook

20/05/2026

10 stars if I could!

We have been with Firstcom for almost 5 years and when we recently moved premises we decided to carry on using them Once again James was our sales guy who is lovely and always willing to help and assist Carly was our next port of call who we dealt with throughout the move, lovely bubbly girl, always pleasant, easy to talk to and nothing was ever to much. Also very professional and polite and knew what she was talking about, thank you so much Carly & James The engineer who fitted all the wires and equipment, I wasnt there, but the staff here said he was also a lovely, professional guy The move went very smoothly, couldnt have gone better All in all the company and staff we dealt with were all 5 star Thanks guys

FAQs

Your questions answered

No. The platform is designed to be simple and user-friendly, making it easy to create and manage recordings without specialist knowledge.

Yes. You can create and update recordings whenever required, helping ensure your messaging remains accurate and relevant.

You can create welcome messages, on-hold marketing, voicemail recordings, out-of-hours announcements and other business communications.

Absolutely. Many businesses use Media On Hold to advertise new products, promotions, events and seasonal campaigns.

The platform is designed to provide flexibility and make it easy to keep recordings current and up to date.

Media On Hold is designed to enhance your customer communications and can be incorporated into your business telephony environment.