Challenge

Our client Aquacut Limited, based in Cheshire, is a provider of building finishes installed in premises all over the world. They are also professional landscaping & tiling tools suppliers throughout the UK. Their managed IT service contract with their incumbent supplier had become cumbersome and expensive with charges for services that weren’t clear and obvious. As a result service levels were poor and the costs ever increasing. The client was aware that essential cover and support was still required but was unsure whether the existing provision adequately served their needs.

Solution

In the first instance Firstcom Europe was able to audit both client needs and current provision to find out where costs were being unnecessarily incurred. This analysis enabled Firstcom to build a managed IT service that included a full cable to cloud solution across their IT network and phone systems too. A fully integrated and costed solution that meant the client had a single point of accountability with clarity around costs and levels cover as well as access to the very latest expertise across all manner of technology.

Outcome

Clarity around actual requirements that best served the business enabled the client to enjoy better cover and cost savings at the same time. A win-win for a customer that had previously felt both over charged and under resourced. A fully integrated solution gave the client a single point of accountability too, with Firstcom able to offer managed IT solutions alongside internet provision and telephony services. Customer feedback: I wouldn’t hesitate to recommend Firstcom Europe for their managed IT service. From the first visit by Callum, we felt very confident that he knew exactly what he was talking about and understood what we needed and what would work best for us. We were kept completely updated with regards to the changeover from our previous supplier and when Mat came to set everything up, he explained everything and was so helpful it made the whole process completely hassle free. Since Firstcom Europe took over the IT, we have not had any real issues and if I have had to contact the help desk, I have been answered quickly and efficiently. Its made our lives a lot easier having our telecoms and IT under one roof, it was definitely the right decision.