It is now possible for Administrators to Lock and Unlock Users in Universe. A member of staff may have entered the wrong password seven times and been unintentionally locked out of their account. Alternatively a staff member may have left the organisation. In both cases the company Administrator can enable or disable their account very […]
To control which Users are able to make different types of calls, it is now possible for Administrators of Universe to limit these for each User. This provides an opportunity for companies to keep costs under control and manage staff use of phones. The options for Call Type Barring include; How to configure it? Administrators […]
What Queueing options are available? For incoming calls you can choose from a range of queuing options as described in Update 4. These include; Ring All, Round Robin and Random, Top-Down sequential, Longest Idle, Fewest Calls Queues in Universe now has a VIP function that puts your VIP contacts at the top of a queue […]
Companies with teams answering incoming calls want to make their workforce as efficient as possible and to offer great customer service. Universe now offers a wider range of options to allow companies to change the order in which their agents receive calls. Is it the agent who has been idle the longest who is the […]
To reduce the possibility of a cyber-attack on Firstcom Europe’s platform, Universe, we have barred access via local networks from the countries in the list below. This is called Geo Blocking. This means in these countries people will not have; It is, however, possible for companies to construct their own international networks with VPNs, MPLS […]
In your Selfcare portal (https://selfcare.thisisuniverse.io/) you may have noticed a series of question marks. These provide assistance when modifying your account functions as a User or Administrator. Simply hover over these question marks with your mouse and you will be provided with information to help you make the right selections. In the screen shot below […]
