Firstcom Resources

DND and-on call features in the Universe Desktop Softphone

Call pick- up, Chat and Conference in the Universe Desktop Softphone

Creating a Quick Dial List on the Universe Desktop Softphone

Downloading and setting up your Universe Desktop Softphone

Making calls using your Universe Desktop Softphone

How to access call statistics in Universe

How to access call usage reports in Universe

How to set your Agent Call Strategy and Priority Groups in Universe

How to get started with your IVR in Universe