![Strategy team building and a bit of fun featured 19ba8789ad Europe Team meal]()
Mar 28 · 2 min read
<strong>Strategy, team building, and a bit of fun….</strong>
Last week, at Firstcom’s UK headquarters in Bolton, several teambuilding and strategy sessions were held for the senior leadership team. This was the first time members of the Board and the European management team had been together in the same room since the Covid pandemic. Getting the team together for the three days was important […]
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Mar 02 · 3 min read
Universe Update 1 – Two Factor Authentication (2FA)
Improved Security in Universe Two Factor Authentication (2FA) To make it more difficult for hackers to access your self-care portal, two factor authentication (2FA) has been introduced as an option. This means that rather than signing in with just your Username and Password, two methods are now required, if you select the option. The first […]
Feb 22 · 5 min read
<strong>5 things to look for in a hosted voice provider</strong>
IT resellers, have you considered how hosted voice might help you increase revenue in 2023? Hosted voice is a simple cross-sell option for any customers who already take IT services from you. But if you’re new to hosted voice, it can seem like a complicated area to get into. In this blog, you’ll learn more […]
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Firstcom Europe
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Dec 01 · 2 min read
What’s new in Universe – Quarter 4 2022
Hello and welcome to the Q4 edition of “What’s New?” our regular product and company update. Our Dev Ops team are working hard on developing new features and this is just the start! In this issue, you will learn about some of the products we have recently developed for our unified communications product Universe. Get […]
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Nov 17 · 2 min read
<strong>Firstcom Europe doubles down on its home turf</strong>
Today Firstcom Europe, the leading pan European cloud telecoms company, announced that it has purchased Raspberry Beret, a company with customers concentrated in the North-West of England, where Firstcom is headquartered. Raspberry Beret has been operating for 12 years, has annual revenues of £1.4m, and 90% of these are recurring. It has a loyal customer […]
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Firstcom Europe
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Nov 16 · 4 min read
Do I need a leased line for my business?
Six questions to see if you need a leased line for your business We’re all familiar with what it’s like to use a standard Internet connection. With your phone or laptop at home, you connect to the internet and start to browse the web or to download content. This is great unless everyone in your area is online at […]
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Firstcom Europe
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Oct 08 · 3 min read
Christian Bleakley features in the LDC Top 50 most ambitious leaders in 2021
October 2021 We’re proud to announce that Firstcom Europe’s CEO Christian Bleakley made the top 50 in the LDC Top 50 Most Ambitious Leaders in 2021, and was the only person from the telecommunications sector in the feature. Here’s a link: https://ldc.co.uk/top-50/2021 There were 600 nominations and 150 interviews to get to the final 50. […]
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Firstcom Europe
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Sept 15 · 4 min read
Unified Communications vs VoIP– what’s the difference?
It’s unlikely you’ll have a conversation about business communications without coming across the terms Unified Communications and VoIP. Voice over Internet Protocol (VoIP) started to gain traction as a tool for business phone calling in the 1990s, offering lower call charges and flexible terms, but call quality was often an issue. However, communication technology has continued to evolve, the quality issues have been resolved, and VoIP has replaced the once […]
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Firstcom Europe
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Aug 26 · 4 min read
How do you decide which agent answers which call in your contact centre?
In an ideal world your customers would never be put on hold and the agent who answers their call has the right skills and knowledge to resolve their query during the first interaction. One way to ensure that your customers don’t experience long wait times is to use a system called Automatic Call Distribution. This is the simplest call routing solution in […]
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Firstcom Europe
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