Firstcom Hub

A mobile softphone application is a convenient way of maintaining business continuity and staying connected on the go. The mobile device becomes an extension of your business phone system, simply by downloading an application. Features like chat, conference call, voicemail, call transfer, your office and personal contact lists and user availability, apply to mobile apps […]

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You may have heard the term “softphone” as one of the features of a VoIP or unified communications solution, but what does it mean? A softphone is a type of software-based phone that allows you to make calls using your computer or mobile phone instead of a traditional telephone handset. Put simply, with a softphone […]

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As Christmas approaches and your thoughts are of sharing time with your family and enjoying some well-earned rest and merriment, there is one thing not to forget before you switch to holiday mode – your phone system. December is a busy time for any business; from organising cover over the holiday period to planning for […]

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In the past decade we have seen an increasing need for businesses and contact centres to improve customer service and satisfaction. Call recording is a popular feature that contact centres and offices implement so that they achieve better outcomes for their callers, improve their brand as well as making their staff more productive. In this […]

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