At Firstcom we are used to helping customers with IT issues every day. Regardless of company size and sector, there are common issues that come up on a regular basis. We are always happy to help but it is useful to know what how to avoid or deal with some common issues to minimise their […]
We live in an increasingly digital world. This is great for operational efficiency and business growth. The flip side of this is that new cyber threats emerge all the time. To tackle IT risks, you need to know what they are. It is important to be aware that risk can never be completely eliminated. It […]
At Firstcom we do our best to not use technical jargon as we know this can be frustrating. But there are some terms that you will inevitably come across, so we thought we would put together a guide that explains them in simple terms. Antivirus. Antivirus software is also known as anti-malware. It is a […]
What are the key benefits to be gained by joining a channel partner programe?
If you run a business in 2023 you will always be on the lookout for ways to reduce costs and simplify life. Mobile phones are a vital piece of equipment for any business and its employees. This is especially true if you have remote workers, or team members who travel a lot. But are you […]
Most people don’t really think about their IT unless it goes wrong….. Whether you are a manufacturing firm or an accountancy practice, you will rely on technology in some way. When your IT is out of action so is your business. Invoices don’t get paid, customer records can’t be accessed, and your people are not […]
To control which Users are able to make different types of calls, it is now possible for Administrators of Universe to limit these for each User. This provides an opportunity for companies to keep costs under control and manage staff use of phones. The options for Call Type Barring include; How to configure it? Administrators […]
What Queueing options are available? For incoming calls you can choose from a range of queuing options as described in Update 4. These include; Ring All, Round Robin and Random, Top-Down sequential, Longest Idle, Fewest Calls Queues in Universe now has a VIP function that puts your VIP contacts at the top of a queue […]
Companies with teams answering incoming calls want to make their workforce as efficient as possible and to offer great customer service. Universe now offers a wider range of options to allow companies to change the order in which their agents receive calls. Is it the agent who has been idle the longest who is the […]
