If you run a business in 2023 you will always be on the lookout for ways to reduce costs and simplify life. Mobile phones are a vital piece of equipment for any business and its employees. This is especially true if you have remote workers, or team members who travel a lot. But are you […]
Most people don’t really think about their IT unless it goes wrong….. Whether you are a manufacturing firm or an accountancy practice, you will rely on technology in some way. When your IT is out of action so is your business. Invoices don’t get paid, customer records can’t be accessed, and your people are not […]
To control which Users are able to make different types of calls, it is now possible for Administrators of Universe to limit these for each User. This provides an opportunity for companies to keep costs under control and manage staff use of phones. The options for Call Type Barring include; How to configure it? Administrators […]
What Queueing options are available? For incoming calls you can choose from a range of queuing options as described in Update 4. These include; Ring All, Round Robin and Random, Top-Down sequential, Longest Idle, Fewest Calls Queues in Universe now has a VIP function that puts your VIP contacts at the top of a queue […]
Companies with teams answering incoming calls want to make their workforce as efficient as possible and to offer great customer service. Universe now offers a wider range of options to allow companies to change the order in which their agents receive calls. Is it the agent who has been idle the longest who is the […]
We were thrilled to win the Candio Partner of the Year award at the EnableX awards event on 27th April 2023. Firstcom’s partnership with Candio began in 2022.Candio’s range of digital products have helped strengthen our portfolio. The online directory management service “Online Listings” has been particularly popular with customers as a simple way to […]
To reduce the possibility of a cyber-attack on Firstcom Europe’s platform, Universe, we have barred access via local networks from the countries in the list below. This is called Geo Blocking. This means in these countries people will not have; It is, however, possible for companies to construct their own international networks with VPNs, MPLS […]
Whatever size your business is, customers want to be able to communicate with you via their preferred channel. This could be email, chat, social media, or phone. The internet has made life easier; information is readily available, and purchases can be made with the click of a mouse. With so many alternative means of contact […]
Last week, at Firstcom’s UK headquarters in Bolton, several teambuilding and strategy sessions were held for the senior leadership team. This was the first time members of the Board and the European management team had been together in the same room since the Covid pandemic. Getting the team together for the three days was important […]
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