![Firstcom wins candio partner of the year award 2023 featured a041ed64e5 20230427 PRAGMA 131]()
May 03 · 1 min read
Firstcom wins Candio Partner of the Year Award 2023
We were thrilled to win the Candio Partner of the Year award at the EnableX awards event on 27th April 2023. Firstcom’s partnership with Candio began in 2022.Candio’s range of digital products have helped strengthen our portfolio. The online directory management service “Online Listings” has been particularly popular with customers as a simple way to […]
Apr 28 · 1 min read
Universe update 3-Improved Security through Geo Blocking
To reduce the possibility of a cyber-attack on Firstcom Europe’s platform, Universe, we have barred access via local networks from the countries in the list below. This is called Geo Blocking. This means in these countries people will not have; It is, however, possible for companies to construct their own international networks with VPNs, MPLS […]
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Apr 11 · 2 min read
Why phone calls still matter
Whatever size your business is, customers want to be able to communicate with you via their preferred channel. This could be email, chat, social media, or phone. The internet has made life easier; information is readily available, and purchases can be made with the click of a mouse. With so many alternative means of contact […]
![Strategy team building and a bit of fun featured 19ba8789ad Europe Team meal]()
Mar 28 · 2 min read
<strong>Strategy, team building, and a bit of fun….</strong>
Last week, at Firstcom’s UK headquarters in Bolton, several teambuilding and strategy sessions were held for the senior leadership team. This was the first time members of the Board and the European management team had been together in the same room since the Covid pandemic. Getting the team together for the three days was important […]
![Universe update selfcare helpers featured c4d6d80710 linkedin sales solutions Vt Ko Sy Xz NU unsplash scaled]()
Mar 09 · 1 min read
Universe update 2 – Selfcare Helpers
In your Selfcare portal (https://selfcare.thisisuniverse.io/) you may have noticed a series of question marks. These provide assistance when modifying your account functions as a User or Administrator. Simply hover over these question marks with your mouse and you will be provided with information to help you make the right selections. In the screen shot below […]
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Mar 07 · 2 min read
Team building in the Yorkshire Dales
While most of us snoozed in bed last Sunday morning, 10 members of the Firstcom team put on their walking boots and braved the freezing temperature to tackle an 8-mile hike around Malham Cove. After a successful outing to climb Mount Snowdon, last year, it was time for a new challenge. Malham Cove is a […]
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Firstcom Europe
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![Universe update 1 improved security in universe two factor authentication 2fa featured 2178c65200 systems integration]()
Mar 02 · 3 min read
Universe Update 1 – Two Factor Authentication (2FA)
Improved Security in Universe Two Factor Authentication (2FA) To make it more difficult for hackers to access your self-care portal, two factor authentication (2FA) has been introduced as an option. This means that rather than signing in with just your Username and Password, two methods are now required, if you select the option. The first […]
Feb 22 · 5 min read
<strong>5 things to look for in a hosted voice provider</strong>
IT resellers, have you considered how hosted voice might help you increase revenue in 2023? Hosted voice is a simple cross-sell option for any customers who already take IT services from you. But if you’re new to hosted voice, it can seem like a complicated area to get into. In this blog, you’ll learn more […]
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Firstcom Europe
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![Contact centre as a service why do you need it featured 2539799771 omnichannel contact centre 1 e1622033558245]()
Jan 26 · 4 min read
Contact Centre as a Service- why do you need it?
As a business, you’ll be aware of how important is is to keep your customers happy. But with customer behaviour and expectations constantly evolving, it can be hard to stay on top of this. Take the past couple of years. The pandemic made all of us more dependent on online interactions and digital communications than […]
