Firstcom Hub

In your Selfcare portal (https://selfcare.thisisuniverse.io/) you may have noticed a series of question marks. These provide assistance when modifying your account functions as a User or Administrator. Simply hover over these question marks with your mouse and you will be provided with information to help you make the right selections. In the screen shot below […]

Written by Julie Cox

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While most of us snoozed in bed last Sunday morning, 10 members of the Firstcom team put on their walking boots and braved the freezing temperature to tackle an 8-mile hike around Malham Cove. After a successful outing to climb Mount Snowdon, last year, it was time for a new challenge. Malham Cove is a […]

Written by Firstcom Europe

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Improved Security in Universe Two Factor Authentication (2FA) To make it more difficult for hackers to access your self-care portal, two factor authentication (2FA) has been introduced as an option. This means that rather than signing in with just your Username and Password, two methods are now required, if you select the option. The first […]

Written by Julie Cox

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IT resellers, have you considered how hosted voice might help you increase revenue in 2023? Hosted voice is a simple cross-sell option for any customers who already take IT services from you. But if you’re new to hosted voice, it can seem like a complicated area to get into. In this blog, you’ll learn more […]

Written by Firstcom Europe

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As a business, you’ll be aware of how important is is to keep your customers happy. But with customer behaviour and expectations constantly evolving, it can be hard to stay on top of this. Take the past couple of years. The pandemic made all of us more dependent on online interactions and digital communications than […]

Written by Julie Cox

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There is no doubt that businesses need reliable communications to run smoothly. When you are busy running your business, changing your phone system may not be high on your agenda. But if you are not taking advantage of a flexible VoIP or cloud-based solution then productivity and business efficiency could suffer. Here are some key […]

Written by Julie Cox

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Hello and welcome to the Q4 edition of “What’s New?” our regular product and company update. Our Dev Ops team are working hard on developing new features and this is just the start! In this issue, you will learn about some of the products we have recently developed for our unified communications product Universe. Get […]

Written by Julie Cox

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Today Firstcom Europe, the leading pan European cloud telecoms company, announced that it has purchased Raspberry Beret, a company with customers concentrated in the North-West of England, where Firstcom is headquartered. Raspberry Beret has been operating for 12 years, has annual revenues of £1.4m, and 90% of these are recurring. It has a loyal customer […]

Written by Firstcom Europe

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Have you heard? We have a new home! We are incredibly excited to be able to share our story with you. See where we came from, and how we developed our new headquarters to turn it into the space it is today. Why not watch our video to see how we have created a new, […]

Written by Firstcom Europe

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