Firstcom Hub

A mobile softphone application is a convenient way of maintaining business continuity and staying connected on the go. The mobile device becomes an extension of your business phone system, simply by downloading an application. Features like chat, conference call, voicemail, call transfer, your office and personal contact lists and user availability, apply to mobile apps […]

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You may have heard the term “softphone” as one of the features of a VoIP or unified communications solution, but what does it mean? A softphone is a type of software-based phone that allows you to make calls using your computer or mobile phone instead of a traditional telephone handset. Put simply, with a softphone […]

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As Christmas approaches and your thoughts are of sharing time with your family and enjoying some well-earned rest and merriment, there is one thing not to forget before you switch to holiday mode – your phone system. December is a busy time for any business; from organising cover over the holiday period to planning for […]

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In the past decade we have seen an increasing need for businesses and contact centres to improve customer service and satisfaction. Call recording is a popular feature that contact centres and offices implement so that they achieve better outcomes for their callers, improve their brand as well as making their staff more productive. In this […]

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Six questions to see if you need a leased line for your business We’re all familiar with what it’s like to use a standard Internet connection. With your phone or laptop at home, you connect to the internet and start to browse the web or to download content. This is great unless everyone in your area is online at […]

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October 2021 We’re proud to announce that Firstcom Europe’s CEO Christian Bleakley made the top 50 in the LDC Top 50 Most Ambitious Leaders in 2021, and was the only person from the telecommunications sector in the feature. Here’s a link: https://ldc.co.uk/top-50/2021 There were 600 nominations and 150 interviews to get to the final 50. […]

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It’s unlikely you’ll have a conversation about business communications without coming across the terms Unified Communications and VoIP. Voice over Internet Protocol (VoIP) started to gain traction as a tool for business phone calling in the 1990s, offering lower call charges and flexible terms, but call quality was often an issue. However, communication technology has continued to evolve, the quality issues have been resolved, and VoIP has replaced the once […]

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In an ideal world your customers would never be put on hold and the agent who answers their call has the right skills and knowledge to resolve their query during the first interaction. One way to ensure that your customers don’t experience long wait times is to use a system called Automatic Call Distribution. This is the simplest call routing solution in […]

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We’ve all be frustrated about dialling into a company and hearing “Press Button 1 for this and press button 2 for that.” By the time you are on the third selection you are ready to either end your life or hang up, whichever comes first. But it need not be like that. There is some […]

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