Firstcom Hub

As a small or medium-sized business, you may think of a call or contact centre technology as complicated and expensive and not within your grasp. Until recently, this was the case. Businesses with large IT budgets and resources are already reaping the benefits of features that improve their customer service. However, smaller businesses often do […]

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Leading pan-European cloud technology provider Firstcom Europe today announced the acquisitionof German telecom provider Vocatel Business Gmbh, its third German acquisition. Firstcom is alsobased in Sweden, Denmark, Poland, and the UK where it is headquartered. The purchase of Vocatel is a further step in the company’s aggressive plans to expand its footprintthrough selected countries in […]

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Customers have become more demanding. They want to contact you when and how they want to. Not when it suits you. Modern product developments mean that it is now possible for any business to have the latest technology at its fingertips. Customers expect you to be responsive, and if you don’t deliver quick and excellent […]

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IT companies could add unified comms to their portfolios and get a share of this profitable market. Classic phone systems that use stand-alone PBXs and ISDN often run separately from internet connectivity are being replaced with modern unified communications systems that include; video, chat, voice, advanced call features, computer-based phones and mobile all with the […]

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Whether you are preparing for the ISDN switch-off, or are upgrading an existing system, it can be hard to know what to look for in a VoIP provider. Get it wrong and you could end up wasting a lot of money. With cloud-based telephony there are no large up-front infrastructure costs, making it the perfect […]

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Your contact centre needs to operate just as well when agents are working from home as when they are in the office. Where previously agents were either home based or came into the office, post- pandemic we are moving into a more “hybrid” way of working, where we spend some of the time in the […]

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At the simplest level, a VoIP phone system is a means of making a phone call using an Internet connection rather than using a traditional landline. If you are one of the businesses already using a VoIP hosted phone system, you’ll be familiar with features like call queuing, call transfer and presence or “busy lamp […]

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By anyone’s account, Christian Bleakley’s spell as a semi-professional rugby league player, who was also unbeaten as an amateur boxer and later beat cancer, tells of a man intent on winning – and as Firstcom Europe Chief Executive the same determination to succeed applies in spadefuls. Firstcom Europe has grown from annual revenues of £2.5 […]

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Firstcom, a Scandinavian company, started to develop a cloud-based PBX system as early as 2005. Their philosophy was to use Scandinavian style to create a unified comms solution that had clean lines, no clutter or unnecessary details and was pleasing to the eye. At the same time, they wanted the product to be functional and […]

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