Six questions to see if you need a leased line for your business We’re all familiar with what it’s like to use a standard Internet connection. With your phone or laptop at home, you connect to the internet and start to browse the web or to download content. This is great unless everyone in your area is online at […]
October 2021 We’re proud to announce that Firstcom Europe’s CEO Christian Bleakley made the top 50 in the LDC Top 50 Most Ambitious Leaders in 2021, and was the only person from the telecommunications sector in the feature. Here’s a link: https://ldc.co.uk/top-50/2021 There were 600 nominations and 150 interviews to get to the final 50. […]
It’s unlikely you’ll have a conversation about business communications without coming across the terms Unified Communications and VoIP. Voice over Internet Protocol (VoIP) started to gain traction as a tool for business phone calling in the 1990s, offering lower call charges and flexible terms, but call quality was often an issue. However, communication technology has continued to evolve, the quality issues have been resolved, and VoIP has replaced the once […]
In an ideal world your customers would never be put on hold and the agent who answers their call has the right skills and knowledge to resolve their query during the first interaction. One way to ensure that your customers don’t experience long wait times is to use a system called Automatic Call Distribution. This is the simplest call routing solution in […]
We’ve all be frustrated about dialling into a company and hearing “Press Button 1 for this and press button 2 for that.” By the time you are on the third selection you are ready to either end your life or hang up, whichever comes first. But it need not be like that. There is some […]
As a small or medium-sized business, you may think of a call or contact centre technology as complicated and expensive and not within your grasp. Until recently, this was the case. Businesses with large IT budgets and resources are already reaping the benefits of features that improve their customer service. However, smaller businesses often do […]
Leading pan-European cloud technology provider Firstcom Europe today announced the acquisitionof German telecom provider Vocatel Business Gmbh, its third German acquisition. Firstcom is alsobased in Sweden, Denmark, Poland, and the UK where it is headquartered. The purchase of Vocatel is a further step in the company’s aggressive plans to expand its footprintthrough selected countries in […]
Customers have become more demanding. They want to contact you when and how they want to. Not when it suits you. Modern product developments mean that it is now possible for any business to have the latest technology at its fingertips. Customers expect you to be responsive, and if you don’t deliver quick and excellent […]
IT companies could add unified comms to their portfolios and get a share of this profitable market. Classic phone systems that use stand-alone PBXs and ISDN often run separately from internet connectivity are being replaced with modern unified communications systems that include; video, chat, voice, advanced call features, computer-based phones and mobile all with the […]
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